Captive and Shared Service Centres
Offshore captive centres are one of a broad range of sourcing models available to firms. While most of the literature on outsourcing and offshoring has focused on a third-party sourcing arrangement, this chapter will solely examine the option of in-house, however, from an offshore or nearshore location. The key aspects examined in this chapter are:
The history of the captive centre industry
The strategies captive centres have pursued
The trends and changes in the captive centre industry
Shared Service Centres and the captive model.
KeywordsBusiness Process Private Equity Parent Company Investment House Captive Model
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© Ilan Oshri, Julia Kotlarsky and Leslie P. Willcocks 2015