Governance of Outsourcing Relationships

  • Ilan Oshri
  • Julia Kotlarsky
  • Leslie P. Willcocks


Although the outsourcing industry has demonstrated impressive growth during the past few years, some outsourcing relationships have yielded poor results, and some have even been terminated early. Both the professional press and academic publications have identified poor governance as a primary factor leading to these results. In this chapter, we therefore focus on understanding governance issues related to outsourcing and the practices that could support formal structures. In particular, we review the following issues:
  • The governing structures for outsourcing ventures

  • The roles involved in governing outsourcing relationships

  • The most effective governance practices for outsourcing relationships.


Governing Structure Balance Scorecard Delivery Manager Lower Development Cost Outsource Process 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

Copyright information

© Ilan Oshri, Julia Kotlarsky and Leslie P. Willcocks 2015

Authors and Affiliations

  • Ilan Oshri
    • 1
  • Julia Kotlarsky
    • 2
  • Leslie P. Willcocks
    • 3
  1. 1.Loughborough UniversityUK
  2. 2.Aston UniversityUK
  3. 3.London School of EconomicsLondonUK

Personalised recommendations