Governance of Outsourcing Relationships
Although the outsourcing industry has demonstrated impressive growth during the past few years, some outsourcing relationships have yielded poor results, and some have even been terminated early. Both the professional press and academic publications have identified poor governance as a primary factor leading to these results. In this chapter, we therefore focus on understanding governance issues related to outsourcing and the practices that could support formal structures. In particular, we review the following issues:
The governing structures for outsourcing ventures
The roles involved in governing outsourcing relationships
The most effective governance practices for outsourcing relationships.
KeywordsGoverning Structure Balance Scorecard Delivery Manager Lower Development Cost Outsource Process
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.
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© Ilan Oshri, Julia Kotlarsky and Leslie P. Willcocks 2015