Abstract
It is easy to see how products can turn hazardous due to ill-conceived designs or erroneous manufacturing. In such cases, recalls are necessary to prevent the product from reaching more customers and to retrieve the unsafe products from the customers. By themselves, recalls are supposed to limit and even prevent safety hazards, but they can miss their mark and create a dangerous situation if they are not announced in a timely manner. Even a few days’ delay can mean the difference between few injuries and more injuries, if not deaths, that could have been prevented. As the saying goes, timing is everything, and this certainly holds true for product recalls.
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Notes
CPSC, “Gund Recalls to Replace Baby Books Due to Choking Hazard,” April 6, 2010,/cpscpub/prerel/prhtml10/10190.html.
P. Callahan, “Inside the Botched Recall of a Dangerous Toy,” Chicago Tribune, May 7, 2007, http://www.chicagotribune.com/news/watch-dog/chi-safety-magnets2-story,0,5313514,full.story and “Long Trail of Warnings on Magnets,” Chicago Tribune, news graphic, http://www.chicagotribune.com/news/watchdog/chi-080304-magnets-graphic-html,0,1307543.htmlpage.
CPSC, “Lead Paint Hazard Found In Four Children’s Puzzles,” March 4, 1993,/prerel/prhtml93/93049.html.
CPSC, “Kellogg Company Recalls Bunny Rabbit Because Of Potential Choking Hazards,” March 22, 1991, http://www.cpsc.gov/cpscpub/prerel/prhtml91/91056.html.
CPSC, “WHAM-O Backyard Water Slides Are Dangerous For Adults And Teenagers,” May 27, 1993, http://www.cpsc.gov/cpscpub/prerel/prhtml93/93076.html.
CPSC, “CPSC, Toy Manufacturers Announce Recall to Replace Toy Basketball Nets,” December 22, 1998, http://www.cpsc.gov/cpsc-pub/prerel/prhtml99/99036.html.
M. Hora and H. Bapuji, “Agility in Reverse Supply Chains: Evidence from Product Recalls in the Toy Industry,” paper presented at the Production and Operations Management Society Annual Conference, 2009.
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© 2011 Hari Bapuji
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Bapuji, H. (2011). Slow to React in a Fast-Paced World. In: Not Just China. Palgrave Macmillan, New York. https://doi.org/10.1007/978-1-137-27648-3_7
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DOI: https://doi.org/10.1007/978-1-137-27648-3_7
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