Abstract
Since products are typically recalled because they present harm to consumers, the recent increase in product recalls should be a matter of concern for everyone, especially because the injuries and deaths defective products cause are bound to result in untold societal costs. In addition to physical injury, product defects lead to property damage, which can cause severe financial and psychological distress to consumers. Also, administering recalls and managing recall consequences can be very costly to companies, both financially and in terms of reputation. Certainly, company managers play a major role in the crusade to decrease recalls and increase consumer product safety, but there are other stakeholders as well who should be expected to take part in increasing consumer product safety.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Notes
Beamish P, Bapuji H. 2008. “Toy Recalls and China: Emotion vs. Evidence.” Management and Organization Review 4, no. 2:197–209.
G. Jarrell and S. Peltzman, “The Impact of Product Recalls on the Wealth ofSellers,” Journal of Political Economy 93 (1985): 512–536.A.A. Marcus, P. Bromiley, and R. Goodman, “Preventing Corporate Crises: Stock Market Losses as a Deterrent to the Production of Hazardous Products,” Columbia Journal of World Business 22, no. 1 (1987): 33.
A.A. Marcus, P. Bromiley, and R. Goodman, “Preventing Corporate Crises: Stock Market Losses as a Deterrent to the Production of Hazardous Products,” Columbia Journal of World Business 22, no. 1 (1987): 33.
D. Dranove and C. Olsen, “The Economic Side Effects of Dangerous Drug Announcements,” Journal of Law and Economics. 37 (1994): 323–348. B.M. Barber and M.N. Darrough, “Product Reliability & Firm value. The Experience of American & Japanese Automakers, 1972–1992,” Journal of Political Economy 104 no. 5 (1996).
E.T. Cheah, W.L. Chan, and C. Chieng, “The Corporate Social Responsibility of Pharmaceutical Product Recalls: An Empirical Examination of US and UK Markets,” Journal of Business Ethics 76, no. 4 (2007): 427–449.
T.H. Chu, C.C. Lin, and L.J. Prather, “An Extension of Security Price Reactions Around Product Recall Announcements,” Quarterly Journal of Business and Economics 44 (Fall 2005): 33–49.
S.W. Pruitt and D.R. Peterson, “Security Price Reactions Around Product Recall Announcements,” Journal of Financial Research 9, no. 2 (1986): 113–122.
M.R. Thomsen and A.M. McKenzie, “Market Incentives for Safe Foods: An Examination of Shareholder Losses from Meat and Poultry Recalls,” American Journal of Agricultural Economics 83, no. 3 (2001): 526–538.
M.R. Thomsen, R. Shiptsova, and S.J. Hamm, “Sales Responses to Recalls for Listeria Monocytogenes: Evidence from Branded Ready-to-Eat Meats,” Review of Agricultural Economics 28, no. 4 (2006): 482–493.
R.J. Reilly and G.E. Hoffer, “Will Retarding the Information Flow on Automobile Recalls Affect Consumer Demand?” Economic Inquiry 21, no. 3 (1983): 444–447.
C.F. Keown, “Consumer Reactions to Food and Drug Product Recalls: A Case Study of Hawaiian Consumers,” Journal of Consumer Policy 11, no. 2 (1988): 209.
P. Bromiley and A. Marcus, “The Deterrent to Dubious Corporate Behaviour: Profitability, Probability and Safety Recalls,” Strategic Management Journal 10 (1989): 233–250.
J. Klein and N. Dawar, “Corporate Social Responsibility and Consumers’ Attributions and Brand Evaluations in a Product-Harm Crisis,” International Journal of Research in Marketing 21, no. 3 (2004): 203–217
J.C. Mowen, “Further Information on Consumer Perceptions on Product Recalls,” Advances in Consumer Research 7, no. 1 (1980): 519–523; F. Dardis and M.M. Haigh, “Prescribing Versus Describing: Testing Image Restoration Strategies in a Crisis Situation,” Corporate Communications 14, no. 1 (): 101–118
N. Dawar, “Product Harm Crisis and Signaling Ability of Brands,” International Studies of Management & Organization 28, no. 3 (1998): 109–119.
Reuters, “Topps Meat Goes Out of Business After Recall,” October 6, 2007, http://www.reuters.com/article/idUSWNAS5-66620071006.
P.R. Haunschild and M. Rhee, “The Role of Volition in Organizational Learning: The Case of Automotive Product Recalls,” Management Science 50, no. 11 (2004): 1545–1560.
G. Rider, “CPSC Testing Rule Should Include Design Analysis,” Product Safety Letter, April 16, 2010, http://www.productsafetylet-ter.com/news/6396-l.html.
Carvalho S, Muralidharan E, Bapuji H. 2010. Consumers’ Attribution of Blame in Product-Harm Crises Involving Hybrid Products. German-French-Austrian Conference on Marketing: Vienna, Austria.
Copyright information
© 2011 Hari Bapuji
About this chapter
Cite this chapter
Bapuji, H. (2011). Managing Recalls: Everybody’s Business. In: Not Just China. Palgrave Macmillan, New York. https://doi.org/10.1007/978-1-137-27648-3_11
Download citation
DOI: https://doi.org/10.1007/978-1-137-27648-3_11
Publisher Name: Palgrave Macmillan, New York
Print ISBN: 978-1-137-03236-2
Online ISBN: 978-1-137-27648-3
eBook Packages: Palgrave Business & Management CollectionBusiness and Management (R0)