Advocacy and Learning: An Interactive-Dialogue Approach to Performance Information Use
This chapter examines how agencies use performance information, and in particular the potential for performance information to foster goal-based learning in the public sector. The most crucial indicator for whether measuring performance is worth the effort is whether public managers are using performance information (Hatry, 2006). It is also the most difficult aspect of performance management, requiring individuals and organizations to change deeply entrenched decision behaviors by widening the scope of the information considered.
KeywordsPerformance Data Performance Management Organizational Learning Restorative Justice Performance Information
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