Publishing Performance Information: An Illusion of Control?

  • Steven Van de Walle
  • Alasdair Roberts
Part of the Governance and Public Management Series book series (GPM)


We live in the age of quantified performance. It is no longer sufficient to believe that a public sector organization does its job well, in general terms; or that the professionals within that organization can be relied upon. We want data that will allow us to judge and compare the behavior of service providers. In the new millennium, the number of schemes designed to satisfy this demand for performance data has grown substantially. The growth of rating and ranking programs is one of the dominant trends in contemporary public services reform (see also Arndt, 2007).


Service Provider Public Service Century Social Reformer Ranking System Performance Information 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Steven Van de Walle and Alasdair Roberts 2008

Authors and Affiliations

  • Steven Van de Walle
  • Alasdair Roberts

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