The Bank Story

  • Paula M. Rayman


If the employees in the biotech industry have learned how to maintain dignity while walking on Jell-O, the women and men in the banking industry have struggled to learn how to survive rather than sink.1 With constant reengineering and restructuring resulting in massive layoffs, bank employees have had a tough time securing a steady livelihood. With major shifts in the nature of banking and how the work gets done, it has been difficult for employees to maintain pride in their skills and to reap respect from coworkers and supervisors. In a banking culture that primarily has been “mean and lean,” time for family and for social responsibilities has been hard to find.


Banking Industry Bottom Line Sales Representative Bank Employee Massive Layoff 
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  1. 1.
    The research for this chapter is based on a case study conducted by the Radcliffe Public Policy Center, “The Radcliffe-Fleet Project: Creating Work and Life Integration Solutions” (Cambridge: Radcliffe Public Policy Institute, 1998). The research team included Lotte Bailyn and myself as co-principal investigators, with Maureen Harvey, Robert Kum, Robert Read, Françoise Carré, Jillian Dickert, Pamela Joshi, and Alina Martinez. Funding came from Fleet Financial, and the research was greatly aided by the interest and support of many Fleet managers and employees. There is a published executive summary of the full research report.Google Scholar
  2. 2.
    William Atkinson, “Employee Fatigue,” Management Review 88 (October 1999).Google Scholar

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© Paula M. Rayman 2001

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  • Paula M. Rayman

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