Systems Support Engineering: Looking Beyond The Physical

  • Luke Webb
  • Cees Bil
Conference paper
Part of the Advanced Concurrent Engineering book series (ACENG)


The aerospace and defence industries are currently undergoing a significant, although sometimes subtle, transformation in the way it operates and the way it is structured. What was once an industry that was predominately product focused now is morphing into a supplier of products and services designed to give an operator a capability to perform their mission. This paper is drawn from research into how aircraft manufacturers are slowly changing themselves from pure design-and-build agencies, to whole-of-life, service-driven enterprises that are centred on solving customer problems. It examines some of the challenges aircraft manufacturers are facing in moving away from a product-centred approach, to a service-driven approach. It will examine examples of a ‘servitized’ approach in aerospace, and detail some of challenges this changing environment poses for manufacturers. In the conclusion it will present a unique postgraduate program for system support engineering that is being developed by the Australian Department of Defence in partnership with academia and industry.


Dominant Logic Aircraft Type Aircraft Manufacturer Extend Product Responsibility Industrial Service 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag London Limited  2011

Authors and Affiliations

  • Luke Webb
    • 1
  • Cees Bil
    • 1
  1. 1.School of Aerospace, Mechanical and Manufacturing EngineeringRMIT UniversityBundooraAustralia

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