Warranty Claims Data

  • Wallace R. Blischke
  • M. Rezaul Karim
  • D. N. Prabhakar Murthy
Part of the Springer Series in Reliability Engineering book series (RELIABILITY)


Data are collected to extract information, which in turn generates knowledge. An understanding of this is important in any data collection and analysis. Warranty claims data are the data that can be collected during the servicing of claims under warranty. In this chapter, we deal with the different types of data that can be collected during the warranty servicing process. We discuss the classification of warranty claims data. This involves four categoriesᾢproduct related, customer related, service agent related and cost related. Some details of the data for each category are given. Various uncertain factors that affect the collection of warranty claims data are discussed briefly. The chapter concludes with a discussion of the use of warranty claims data for effective management of warranty from a product life cycle perspective.


Service Agent Service Process Repair Technician Usage Mode Unstructured Data 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag London Limited 2011

Authors and Affiliations

  • Wallace R. Blischke
    • 1
  • M. Rezaul Karim
    • 2
  • D. N. Prabhakar Murthy
    • 3
  1. 1.Sherman Oaks, Los AngelesUSA
  2. 2.Department of StatisticsRajshahi UniversityRajshahiBangladesh
  3. 3.School of Mechanical and Mining EngineeringThe University of QueenslandBrisbaneAustralia

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