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Use of Warranty Data for Improving Current Products and Operations

  • Wallace R. Blischke
  • M. Rezaul Karim
  • D. N. Prabhakar Murthy
Chapter
Part of the Springer Series in Reliability Engineering book series (RELIABILITY)

Abstract

For existing products, the analysis of warranty data allows a manufacturer to evaluate various performance measures at the product and business levels, and to assess these relative to the targets defined during the front-end feasibility and design stages of the product life cycle. If the actual performance measures differ significantly from the target values, actions are needed to correct the underlying problems, which may be design, production, customer-related, and/or warranty servicing problems. Total Quality Management (TQM) provides an approach for addressing these through continuous improvement. In this chapter, we look at the use of warranty data for continuous improvement of the product and the manufacturing process by identifying the underlying causes and implementing effective strategies for solving the problems identified.

Keywords

Service Agent Seat Belt Total Quality Management Attribution Theory Interactional Justice 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer-Verlag London Limited 2011

Authors and Affiliations

  • Wallace R. Blischke
    • 1
  • M. Rezaul Karim
    • 2
  • D. N. Prabhakar Murthy
    • 3
  1. 1.Sherman Oaks, Los AngelesUSA
  2. 2.Department of StatisticsRajshahi UniversityRajshahiBangladesh
  3. 3.School of Mechanical and Mining EngineeringThe University of QueenslandBrisbaneAustralia

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