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Internet Service Analysis

  • Yong Shi
  • Yingjie Tian
  • Gang Kou
  • Yi Peng
  • Jianping Li
Part of the Advanced Information and Knowledge Processing book series (AI&KP)

Abstract

According to the statistic, as Chinese network advanced in the past few years, the total market size of Chinese VIP E-mail service has reached 6.4 hundred million RMB by 2005. This huge market dramatically enforced market competition among all E-mail service companies. The analysis for the pattern of lost customer accounts in hereby a significant research topic. This chapter focuses on this research to perform decision-making in reducing the customer loss rate. A dataset with 230 attributes, 5498 current records and 5498 lost records has been collected from a well-known Wall Street IPO Chinese Internet Co. We applied several MCLP models and SVM to seek the solution.

Keywords

Average Accuracy Current User Journal Document Current Record Huge Market 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

References

  1. 14.
    Bellman, R.: Adaptive Control Processes: A Guided Tour. Princeton University Press, Princeton (1961) Google Scholar
  2. 175.
    Schneider, J.: Cross validation. http://www.cs.cmu.edu/~schneide/tut5/node42.html (1997)

Copyright information

© Springer-Verlag London Limited 2011

Authors and Affiliations

  • Yong Shi
    • 1
    • 2
  • Yingjie Tian
    • 1
  • Gang Kou
    • 3
  • Yi Peng
    • 3
  • Jianping Li
    • 4
  1. 1.Research Center on Fictitious Economy and Data ScienceChinese Academy of SciencesBeijingChina
  2. 2.College of Information Science & TechnologyUniversity of Nebraska at OmahaOmahaUSA
  3. 3.School of Management and EconomicsUniversity of Electronic Science and Technology of ChinaChengduChina
  4. 4.Institute of Policy and ManagementChinese Academy of SciencesBeijingChina

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