Internet Service Analysis
According to the statistic, as Chinese network advanced in the past few years, the total market size of Chinese VIP E-mail service has reached 6.4 hundred million RMB by 2005. This huge market dramatically enforced market competition among all E-mail service companies. The analysis for the pattern of lost customer accounts in hereby a significant research topic. This chapter focuses on this research to perform decision-making in reducing the customer loss rate. A dataset with 230 attributes, 5498 current records and 5498 lost records has been collected from a well-known Wall Street IPO Chinese Internet Co. We applied several MCLP models and SVM to seek the solution.