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Internet Service Analysis

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Book cover Optimization Based Data Mining: Theory and Applications

Part of the book series: Advanced Information and Knowledge Processing ((AI&KP))

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Abstract

According to the statistic, as Chinese network advanced in the past few years, the total market size of Chinese VIP E-mail service has reached 6.4 hundred million RMB by 2005. This huge market dramatically enforced market competition among all E-mail service companies. The analysis for the pattern of lost customer accounts in hereby a significant research topic. This chapter focuses on this research to perform decision-making in reducing the customer loss rate. A dataset with 230 attributes, 5498 current records and 5498 lost records has been collected from a well-known Wall Street IPO Chinese Internet Co. We applied several MCLP models and SVM to seek the solution.

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References

  1. Bellman, R.: Adaptive Control Processes: A Guided Tour. Princeton University Press, Princeton (1961)

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  2. Schneider, J.: Cross validation. http://www.cs.cmu.edu/~schneide/tut5/node42.html (1997)

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Author information

Authors and Affiliations

  1. Research Center on Fictitious Economy and Data Science, Chinese Academy of Sciences, Beijing, 100190, China

    Yong Shi & Yingjie Tian

  2. College of Information Science & Technology, University of Nebraska at Omaha, Omaha, NE, 68182, USA

    Yong Shi

  3. School of Management and Economics, University of Electronic Science and Technology of China, Chengdu, 610054, China

    Gang Kou & Yi Peng

  4. Institute of Policy and Management, Chinese Academy of Sciences, Beijing, 100190, China

    Jianping Li

Authors
  1. Yong Shi
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  2. Yingjie Tian
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  3. Gang Kou
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  4. Yi Peng
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  5. Jianping Li
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Corresponding author

Correspondence to Yong Shi .

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© 2011 Springer-Verlag London Limited

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Shi, Y., Tian, Y., Kou, G., Peng, Y., Li, J. (2011). Internet Service Analysis. In: Optimization Based Data Mining: Theory and Applications. Advanced Information and Knowledge Processing. Springer, London. https://doi.org/10.1007/978-0-85729-504-0_16

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  • DOI: https://doi.org/10.1007/978-0-85729-504-0_16

  • Publisher Name: Springer, London

  • Print ISBN: 978-0-85729-503-3

  • Online ISBN: 978-0-85729-504-0

  • eBook Packages: Computer ScienceComputer Science (R0)

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