Insights from Analysis of Procedural Errors in Telecommunications Industry
The telecommunications industry has been driven by high demand on reliability, i.e., availability of service to end-users or customers. These customers include both residential users or and business users. Reliability is important to telecommunications service providers. Network outages often make headlines and are reported on TV networks. A key factor driving reliability in the industry is that the federal government has identified the telecommunications industry as one of the critical infrastructures, which also include electric power, healthcare, transportation, water, banking and finance, among others. The government monitors the reliability of the network via the Federal Communications Commission (FCC) and the Network Reliability Steering Committee (NRSC).
KeywordsFederal Communication Commission Procedural Error Telecommunication Industry Error Expression Outage Event
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