Insights from Analysis of Procedural Errors in Telecommunications Industry

  • Y. H. Chang
  • A. Mosleh
  • A. Macwan
Conference paper


The telecommunications industry has been driven by high demand on reliability, i.e., availability of service to end-users or customers. These customers include both residential users or and business users. Reliability is important to telecommunications service providers. Network outages often make headlines and are reported on TV networks. A key factor driving reliability in the industry is that the federal government has identified the telecommunications industry as one of the critical infrastructures, which also include electric power, healthcare, transportation, water, banking and finance, among others. The government monitors the reliability of the network via the Federal Communications Commission (FCC) and the Network Reliability Steering Committee (NRSC).


Federal Communication Commission Procedural Error Telecommunication Industry Error Expression Outage Event 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    Akerstedt, T., Kecklund, G., and Knutsson, A., Spectral Analysis of Sleep Electroencephalography in Rotating Three-Shift Work Scandinavian Journal of Work, Environment & Health, 1991. 17: p. 330–336.CrossRefGoogle Scholar
  2. 2.
    Baker, S.P., Fatigue, Pilot Deviations and Time of Day. NASA-CR-185369, 1989, NASA.Google Scholar
  3. 3.
    Chang, Y.H. and Mosleh, A., Cognitive Modeling and Dynamic Probabilistic Simulation of Operating Crew Response to Complex System Accidents (ADSIDACrew). CTRS-B6-06, 1999, Center for Technology Risk Studies, University of Maryland: College Park, Maryland.Google Scholar
  4. 4.
    Haber, S. and Shurberg, D.A., Work Culture in the Nuclear Versus Non-nuclear Organization. BNL-6636, 1996, Brookhaven National Laboratory.Google Scholar
  5. 5.
    Mednick, S., Nakayama, K., and Stickgold, R., Sleep-Dependent Learning: a Nap is as Good as a Night. 2003, Nature Neuroscience-Advance Online Publication. Digital Object Identifier: 10.1038/nn 1078 p. 1-2.Google Scholar
  6. 6.
    NRSC, Network Reliability Steering Committee Annual Report 2001, 2001.Google Scholar
  7. 7.
    Rasmussen, J., Information Processing and Human-Machine Interaction: An Approach to Cognitive Engineering. 1986, New York: North-Holland.Google Scholar

Copyright information

© Springer-Verlag London 2004

Authors and Affiliations

  • Y. H. Chang
    • 1
  • A. Mosleh
    • 1
  • A. Macwan
    • 2
  1. 1.University of MarylandMarylandUSA
  2. 2.Lucent TechnologiesLisleUSA

Personalised recommendations