Telemanagement Forum: eTOM

  • Kundan Misra
Part of the Computer Communications and Networks book series (CCN)


The Extended Telecom Operations Map™ (eTOM) is a business process framework which places the service provider’s enterprise within its overall business context. In addition to the operating processes involved in delivering telecom services, the wider enterprise of the service provider and its business interactions along with its relationships to other organizations are represented. Moreover, the eTOM describes the processes and interfaces that are required to insert the service provider’s business into an e-business or e-commerce setting.


Supply Chain Business Process Process Grouping Customer Relationship Management Process Area 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag London 2004

Authors and Affiliations

  • Kundan Misra
    • 1
  1. 1.Department of Computer ScienceUniversity of WarwickCoventryUK

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