Telemanagement Forum: eTOM
The Extended Telecom Operations Map™ (eTOM) is a business process framework which places the service provider’s enterprise within its overall business context. In addition to the operating processes involved in delivering telecom services, the wider enterprise of the service provider and its business interactions along with its relationships to other organizations are represented. Moreover, the eTOM describes the processes and interfaces that are required to insert the service provider’s business into an e-business or e-commerce setting.
KeywordsSupply Chain Business Process Process Grouping Customer Relationship Management Process Area
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