Advertisement

Designing Voice Application

  • Jennifer Balogh
  • Nicole Leduc
Part of the Computer Communications and Networks book series (CCN)

Abstract

Cell phones have introduced us to a world where mobility coexists with communication. Combine the mobility of the cell phone with speech recognition technology, and we now have a revolutionary way to access information and conduct business by interacting with computers, anytime, anywhere. What’s more, mobile callers can get to information without extra equipment such as wireless modems, WAP phones, or Palm Pilots; all they need is a simple phone. Speech-enabled services offer the added benefit of gathering and presenting information all in the auditory modality. So when driving or on the go, callers can attend to their environment without having to look at a screen or press buttons. Voice user interfaces (VUIs) are not without their challenges, though. Audio is transient and cognitively demanding. In addition, callers have high expectations of the technology’s capabilities and assume that any utterance of theirs should be recognized by the system.

Keywords

Speech Recognition Error Recovery Speaker Verification Speech System Mobile Context 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. Dutton R.T. Foster J.C., and Jack M.A. (1999). Please mind the doors: Do interface metaphors improve the usability of voice response services? BT Technological Journal, 17(1), 172–177.Google Scholar
  2. LeDuc N. Dougherty M., and Ankaitis V. (2001). Measuring the performance of speech applications: A user-centered approach. Proceedings of UAHCI 2001, Universal Access in Human-Computer Interaction, 372–376.Google Scholar
  3. Reeves B. and Nass C. (1996). The media equation: How people treat computers, television, and new media like real people and places. New York: CSLI Publications.Google Scholar

Copyright information

© Springer-Verlag London 2004

Authors and Affiliations

  • Jennifer Balogh
  • Nicole Leduc

There are no affiliations available

Personalised recommendations