Fostering Universal Access: Lessons from Telecommunications and Disability

  • C. Newell
  • G. Goggin
  • G. Astbrink
  • H. Raiche
Conference paper


Universal design is fundamentally important in fostering not just access but participation in the goods of life. In this chapter we explore an Australian model for including people with disabilities in processes of planning and evaluation which goes beyond inclusion to participation as experts in industry processes. This evaluated model of participation in a co-regulatory system is seen to have significant implications for not just the global telecommunications community but how to undertake universal design as a process.


Universal Access Telecommunication Industry Deaf People Universal Design Universal Service 
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Copyright information

© Springer-Verlag London 2004

Authors and Affiliations

  • C. Newell
  • G. Goggin
  • G. Astbrink
  • H. Raiche

There are no affiliations available

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