Analysing IT functionality gaps for maintenance management

  • Mirka Kans
  • Anders Ingwald
Conference paper


Several studies have been carried out for describing the functionality and use of computerised maintenance management systems. A major drawback of these studies is that they do not reveal the actual support for maintenance management. To describe the full situation, the gaps between required support and actual support have to be determined. The gaps are of two kinds: 1) Between the functionality included in the IT system and the functionality required, and 2) Between the functionality included in the IT system and the functionality actually used. To reach a better understanding of the utilisation of IT in maintenance management, the existence of these gaps must be further explored. In this paper, we will study the existence of functionality gaps in maintenance management IT applications using data from a web-based questionnaire survey conducted in Swedish industry. Results show that the IT systems in general provide good support for maintenance management, thus low degree of functionality gaps. However, most commonly unused function was failure cause and consequence analysis and the most commonly unused information was maintenance improvement suggestions. When comparing the results with respect to type of IT system used, some significant differences was revealed, indicating that ERPsystems and production systems do not include all required information for maintenance management. Next step will be to further study the reasons behind the differences in gaps by conducting additional interviews.


Information Technology Information Coverage Enterprise Resource Planning Enterprise Resource Planning System Maintenance Management 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    Dedrick, J., Gurbaxani, V. and Kraemer, K. L. (2003) Information Technology and Economic Performance: A Critical Review of the Empirical Evidence. ACM Computing Surveys, 35(1), 1-29.CrossRefGoogle Scholar
  2. 2.
    Jonsson, P. (2000) Towards an holistic understanding of disruptions in Operations Management. Journal of Operations Management, 18, 701-718.CrossRefGoogle Scholar
  3. 3.
    Pintelon, L., Pinjala, S. K. and Vereecke, A. (2006) Evaluating the effectiveness of maintenance strategies. Journal of Quality of Maintenance Engineering, 12(1), 7-20.CrossRefGoogle Scholar
  4. 4.
    Liptrot, D. and Palarchio, E. (2000) Utilizing advanced maintenance practices and information technology to achieve maximum equipment reliability. International Journal of Quality & Reliability Management, 17(8), 919-928.CrossRefGoogle Scholar
  5. 5.
    Mjema, E. A. M. and Mweta, A M. (2003) An analysis of economics of investing in IT in the maintenance department An empirical study in a cement factory in Tanzania. Journal of Quality in Maintenance Engineering, 9(4), 411-435.CrossRefGoogle Scholar
  6. 6.
    O'Donoghue, C. D. and Prendergast, J. G. (2004) Implementation and benefits of introducing a computerised maintenance management system into a textile manufacturing company. Journal of Materials Processing Technology, 153-154, 226-232.Google Scholar
  7. 7.
    Labib, A.W. (2004) A decision analysis model for maintenance policy selection using a CMMS. Journal of Quality in Maintenance Engineering, 10(3), 191-202.CrossRefGoogle Scholar
  8. 8.
    Swanson, L. (1997) Computerized maintenance management systems: a study of system design and use. Production and inventory management journal, 3, 11-14.Google Scholar
  9. 9.
    Jonsson, P. (1997) The Status of Maintenance Management in Swedish Manufacturing Firms. Journal of Quality in Maintenance Engineering, 3(4), 233-258.CrossRefGoogle Scholar
  10. 10.
    Alsyouf, I. (2004) Cost effective maintenance for competitive advantages, PhD thesis. Växjö: Växjö University Press.Google Scholar
  11. 11.
    Beynon-Davies, P. (2002) Information Systems, An introduction to Informatics in Organisations. Bath: Palgrave.Google Scholar
  12. 12.
    DeLone, W. H. and McLean, E. R. (1992) Information Systems Success: The Quest for the Dependent Variable. Information Systems Research, 3(1), 60-96.CrossRefGoogle Scholar

Copyright information

© Springer-Verlag 2010

Authors and Affiliations

  • Mirka Kans
    • 1
  • Anders Ingwald
    • 1
  1. 1.School of Technology and DesignVäxjö UniversityVäxjöSweden

Personalised recommendations