The House of Maintenance - Identifying the potential for improvement in internal maintenance organizations by means of a capability maturity model

  • Guenther Schuh
  • Bert Lorenz
  • Cord-Philipp Winter
  • Gerhard Gudergan


In order to guarantee an efficient and effective employment of production equipment, it is essential to identify any possible potential for improving performance, not only in the production process, but also in supporting areas such as maintenance. One of the major tasks in increasing maintenance performance consists of systematically identifying the company’s most significant weaknesses in maintenance organisation and thus being able to implement improvements there where they are most needed. But how is a company to tackle this important task? To answer this question, this paper describes an assessment and improvement approach, based on a capability maturity model (CMM). By means of this approach, the status-quo of a maintenance organisation can be analysed and its individual improvement opportunities identified.


Maintenance Policy Maintenance Management Capability Maturity Model Performance Management System Maintenance Performance 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag 2010

Authors and Affiliations

  • Guenther Schuh
    • 1
  • Bert Lorenz
    • 1
  • Cord-Philipp Winter
    • 1
  • Gerhard Gudergan
    • 1
  1. 1.Research Institute for Operations Management at RWTH Aachen University (FIR)AachenGermany

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