Complex Engineering Service Systems: A Grand Challenge

  • Irene Ng
  • Glenn Parry
  • Roger Maull
  • Duncan McFarlane
Part of the Decision Engineering book series (DECENGIN)


This chapter examines the contributions made within this book and seeks to add to the development of the framework for complex engineering service systems. Particular focus is placed upon emergent value, which is co-created as customer variety permeates processes.


Emergent Property Customer Experience Viable System Model Core Transformation Service Excellence 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag London Limited  2011

Authors and Affiliations

  • Irene Ng
    • 1
  • Glenn Parry
    • 2
  • Roger Maull
    • 1
  • Duncan McFarlane
    • 3
  1. 1.University of Exeter Business SchoolExeterUK
  2. 2.Bristol Business SchoolUniversity of the West of EnglandBristolUK
  3. 3.Institute for Manufacturing, Alan Reece BuildingUniversity of CambridgeCambridgeUK

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