A Framework for Service Information Requirements

  • Rachel Cuthbert
  • Duncan McFarlane
  • Andy Neely
Part of the Decision Engineering book series (DECENGIN)


The increase in the percentage of revenue gained by nations as a result of growth in the service sector has been accompanied by the use of performance-based contracts to support such services. These performance-based contracts tend to be long-term in nature and often involve multiple parties in their service operation. In order to support such a service operation, information is required for its design, delivery and evaluation. This chapter provides a review of models and frameworks for the design and development of services. It focuses on providing details of a framework which has been developed for the determination of, specifically, service information requirements in order to design, deliver and evaluate services provided against engineering assets. It provides some general analyses of problems encountered within service providing organisations, and highlights areas of good practice. Further areas of application for the proposed framework are also presented.


Gross Domestic Product Information Requirement Service Operation Service Design Contract Type 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag London Limited  2011

Authors and Affiliations

  1. 1.Institute for ManufacturingUniversity of CambridgeCambridgeUK

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