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A Decision Making Framework for Managing Maintenance Spare Parts in Case of Lumpy Demand: Action Research in the Avionic Sector

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Service Parts Management

Abstract

Traditionally, maintenance has been considered as a core in-house activity. Only a few years ago outsourcing maintenance has become a common practice (Taracki et al. 2006). According to Harland et al. (2003), “outsourcing involves the use of specialists to provide competences, technologies and resources”. Three fundamental factors nowadays bring firms to use outsourcing in maintenance: (i) cost reduction, since providers are more experienced, thus they can provide better service efficiency; (ii) more skills, since using external resources is a way to rapidly get new skills via qualified people and specific instruments; (iii) a highest service level, since this is normally bound to penalties established during the contracting phase measured by clear Key Performance Indicators (KPIs) to which the provider is duly responsible.

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Authors and Affiliations

  1. Dipartimento di Ingegneria Gestionale, Politecnico di Milano, Piazza leonardo da Vinci 32, 20133, Milan, Italy

    M. Macchi & L. Fumagalli

  2. Dipartimento di Ingegneria Industriale, Università degli Studi di Bergamo, Viale marconi 5, 24044, Dalmine, Bergamo, Italy

    R. Pinto & S. Cavalieri

Authors
  1. M. Macchi
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  2. L. Fumagalli
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  3. R. Pinto
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  4. S. Cavalieri
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Corresponding author

Correspondence to M. Macchi .

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Editors and Affiliations

  1. , Department of Management, DePaul University, E. Jackson Blvd. 1, Chicago, 60604, Illinois, USA

    Nezih Altay

  2. , Robins School of Business, University of Richmond, Westhampton Way 28, Richmond, 23173, Virginia, USA

    Lewis A. Litteral

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Macchi, M., Fumagalli, L., Pinto, R., Cavalieri, S. (2011). A Decision Making Framework for Managing Maintenance Spare Parts in Case of Lumpy Demand: Action Research in the Avionic Sector. In: Altay, N., Litteral, L. (eds) Service Parts Management. Springer, London. https://doi.org/10.1007/978-0-85729-039-7_9

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  • DOI: https://doi.org/10.1007/978-0-85729-039-7_9

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  • Online ISBN: 978-0-85729-039-7

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