Decision Problems in Queueing Theory
In Chapter 1 we identified three types of problems occurring in queueing theory. These related to the behavioral, statistical, and operational decision-making aspects of queueing systems. In Chapters 4–9 we described probability models used in understanding system behavior and in Chapter 10 we discussed how statistical techniques can be employed to choose the right models. In this chapter, we address some of the simpler decision problems that arise in the operation of queueing systems.