Process for initiating and maintaining continuous quality improvement in the ESRD setting
For nearly two decades, organizations from all types of industries have attempted to implement an improvement process that could help them recognize a problem and formulate an effective and manageable solution. The healthcare movement towards quality improvement began formally when the Joint Commission of Accreditation of Hospitals. These early efforts increased the intensity of their requirements necessitating hospitals to develop quality indicators that could help ensure their ability to meet these requirements. They quickly discovered that by involving personnel at all levels of the organization, they could develop an effective and innovative approach to improvement, and cross-functional teams of employees including ancillary key individuals could make a detailed assessment of a situation, search for, and identify possible solutions.
KeywordsContinuous Quality Improvement Exit Site Dialysis Center Exit Site Infection Manage Care Environment
Unable to display preview. Download preview PDF.
- 1.Henderson LW and Thuma RS. Quality assurance in dialysis. The Netherlands, Kluwer Academic Publishers, 1994.Google Scholar
- 2.Fliehman DG and Auld DD, Customer retention through quality leadership — the Baxter approach. American Society of Quality Control, Milwaukee, Wisconsin, 1993.Google Scholar
- 5.Walton M. The Deming management method. New York, The Putnam Publishing Group, 1986.Google Scholar
- 6.Walton, M. Deming management at work. New York, G.P. Putnam’s Sons, 1990.Google Scholar
- 7.Imai M. KAIZEN, the key to Japan’s competitive success. New York, The KAIZEN Institute, Ltd, 1986.Google Scholar
- 8.Boyett J, Schwartz S, Osterwise L and Bauer R. The quality journey: how winning the Baldrige sparked the remaking of IBM. J.H. Boyett, S.B. Schwartz, L.L. Osterwise and R.A. Bauer. New York, Penguin Books USA Inc., 1993.Google Scholar
- 9.Stratton DA. An approach to quality improvement that works, 2nd edition. Milwaukee, Wisconsin, ASQC Quality Press, 1991.Google Scholar