Abstract
The preceding chapter described the difficulties and dilemmas of problem solving. Some of these can be avoided or minimized by choosing suitable analysis and design methods to assist understanding and action. A method is a set of principles and procedures to guide the problem-solving process. It also incorporates values that can be identified by examining what it includes and what it leaves out. Some methods are described as having an engineering orientation because they focus on the structure and relationships of machines. Other are called sociotechnical because they give equal weight both to technical structures and to people.
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Notes
Nimal Jayartna, Understanding and Evaluating Methodologies (London: McGraw-Hill, 1994).
Michael Wilmer, “Information Theory and the Measurement of Detective Performance,” Kybernetes 2 (1973): 225–231.
Peter L. Bernstein, Against the Gods (New York: Wiley 1996).
C. Kepner and B. Tregoe, The Rational Manager (London: McGraw-Hill, 1965).
Stafford Beer, Diagnosing the System for Organizations (New York: Wiley, 1985).
Enid Mumford, Effective Systems Design and Requirements Analysis (London: Macmillan, 1995).
Tudor Rickards, “Creativity Training,” Interfaces 24 (November–December 1994).
Frank Watt and Patrick Tissington, “Making Decisions in Emergencies,” Intersec 8 (January 1988): 13–15.
Gilbert Ryle, The Concept of Mind (London: Penguin University Books, 1973).
Richard Dawkins, The Selfish Gene (Oxford: Oxford University Press, 1989).
Geoffrey Vickers, Making Institutions Work (London: Associated Business Programmes Ltd., 1973).
Donald Schon, The Reflective Practitioner (London: Temple Smith, 1983).
Ibid.
Edward de Bono, I Am Right You Are Wrong (London: Penguin Books, 1991).
Chris Argyris, On Organizational Learning (Oxford: Blackwell, 1985).
De Bono, I Am Right You Are Wrong.
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© 1999 Kluwer Academic/Plenum Publishers
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(1999). Choosing Problem-Solving Methods. In: Dangerous Decisions. Springer, Boston, MA. https://doi.org/10.1007/978-0-585-27445-4_3
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DOI: https://doi.org/10.1007/978-0-585-27445-4_3
Publisher Name: Springer, Boston, MA
Print ISBN: 978-0-306-46142-2
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