The Problems of Problem Solving


Before embarking on a discussion of the problems of complex problem solving we need to clarify how we are defining the word “problem.” There are many definitions. David Bayley, a well-known writer on the police force and its future, describes problem solving by the police as a study of the conditions that leads to calls for their services, the drawing up of plans to correct these conditions, and the evaluation and implementation of remedial actions.1 This is in contrast to what he sees as the usual practice of handling crimes as if they were isolated events.


Problem Solver Police Force Remedial Action Effective Problem Modern Firm 
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  1. 1.
    David Bayley, Police for the Future (Oxford: Oxford University Press, 1994).Google Scholar
  2. 2.
    Margaret Constanzo, Problem Solving (London: Cavendish Publishing, 1994).Google Scholar
  3. 3.
    Donald Schon, The Reflective Practitioner (London: Temple Smith, 1983).Google Scholar
  4. 4.
    C. West Churchman, The Design of Inquiring Systems (New York: Basic Books, 1971).Google Scholar
  5. 5.
    Ulrick Beck, The Risk Society (London: Sage, 1992).Google Scholar
  6. 6.
    Stafford Beer, The Brain of the Firm (Chichester: Wiley, 1972).Google Scholar
  7. 7.
    Tony Jefferson, The Case Against Paramilitary Policing (Milton Keynes: Open University Press, 1990).Google Scholar

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© Kluwer Academic/Plenum Publishers 1999

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