Skip to main content

“Righteous” Anger and Revenge in the Workplace: The Fantasies, the Feuds, the Forgiveness

  • Chapter
  • First Online:
International Handbook of Anger

Abstract

Revenge is part of the social fabric of organizational life. For many, revenge is typically viewed as an irrational, if not evil, response, to events in the workplace. However, there is an emerging scholarly view of revenge that departs from that conventional wisdom. This view is what we refer to as “revenge as justice.” In this chapter, we review a growing body of research across academic disciplines that finds the motivation for revenge is, more often than not, grounded in a perception that one has been the victim of undeserved harm and feelings of injustice. Drawing on empirical findings, we argue that revenge is not motivated by mere anger grounded in frustration, but a righteous anger, an emotional response to correct and prevent injustice. As such, revenge is central to the process of justice in organizations. While righteous anger is core variable in our analysis, we illustrate how cognitive mistakes and biases can shape the emotion of righteous anger and the act of revenge. Finally, we argue that there is a rationality and morality to revenge, which must be understood through emotional lens of righteous anger.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 229.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Hardcover Book
USD 299.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Notes

  1. 1.

    We owe a debt of gratitude to Rod Kramer for his contribution in stimulating and enriching our analysis of revenge.

References

  • Adams, S. (1965). Inequity in social exchange. In L. Berkowitz (Ed.), Advances in experimental social psychology (Vol 2, pp. 267–299). New York: Academic Press.

    Google Scholar 

  • Aquino, K., Tripp, T. M., & Bies, R. J. (2001). How employees respond to personal offense: The effects of blame attribution, victim status, and offender status on revenge and reconciliation in the workplace. Journal of Applied Psychology, 86, 52–59.

    Article  PubMed  Google Scholar 

  • Aquino, K., Tripp, T. M., & Bies, R. J. (2006). Getting even or moving on? Status variables and procedural justice as predictors of revenge, forgiveness, and reconciliation in organizations. Journal of Applied Psychology, 91, 653–668.

    Article  PubMed  Google Scholar 

  • Asch, S. E. (1951). Effects of group pressure upon the modification and distortion of judgment. In H. Guetzkow (Ed.), Groups, leadership and men. Pittsburgh, PA: Carengie University Press.

    Google Scholar 

  • Averill, J. R. (1982). Anger and aggression: An essay on emotion. New York: Springer-Verlag.

    Google Scholar 

  • Baron, R. A. (1988). Negative effects of destructive criticism: Impact on conflict, self-efficacy, and task performance. Journal of Applied Psychology, 73, 199–207.

    Article  PubMed  Google Scholar 

  • Baron, R. A. (1990). Countering the effects of destructive criticism: The relative efficacy of four interventions. Journal of Applied Psychology, 75, 235–245.

    Google Scholar 

  • Barreca, R. (1995). Sweet revenge: The wicked delights of getting even. New York: Harmony Books.

    Google Scholar 

  • Baumeister, R. F., Stillwell, A., & Wotman, S. R. (1990). Victim and perpetrator accounts of interpersonal conflict: Autobiographical narratives about anger. Journal of Personality and Social Psychology, 59, 994–1005.

    Article  PubMed  Google Scholar 

  • Bies, R. J. (1987). The predicament of injustice: The management of moral outrage. In L. L. Cummings and B. M. Staw (Eds.), Research in organizational behavior (Vol. 9, pp. 289–319). Greenwich, CT: JAI Press.

    Google Scholar 

  • Bies, R. J. (2001). Interactional (in)justice: The sacred and the profane. In J. Greenberg & R. Cropanzano (Eds.), Advances in organizational behavior (pp. 89–118). San Francisco: The New Lexington Press.

    Google Scholar 

  • Bies, R. J. (2006). Peering into the soul of discontent: Revenge and forgiveness in the workplace. Unpublished manuscript.

    Google Scholar 

  • Bies, R. J. & Tripp, T. M. (1996). Beyond distrust: “Getting even” and the need for revenge. In R. M. Kramer & T. Tyler (Eds.), Trust and organizations (pp. 246–260). Thousand Oaks, CA: Sage.

    Google Scholar 

  • Bies, R. J. & Tripp, T. M. (1998). The many faces of revenge: The good, the bad, and the ugly. In R. W. Griffin, A. O’Leary-Kelly, & J. Collins (Eds.), Dysfunctional behavior in organizations, Vol. 1: Violent behaviors in organizations (Vol. 23, pp. 49–68). Greenwich, CT: JAI Press.

    Google Scholar 

  • Bies, R. J. & Tripp, T. M. (2001). A passion for justice: The rationality and morality of revenge. In R. Cropanzano (Ed.), Justice in the workplace (Vol. II). Mahwah, NJ: Lawrence Erlbaum Associates.

    Google Scholar 

  • Bies, R. J. & Tripp, T. M. (2002). Hot flashes, open wounds: Injustice and the tyranny of its emotions. In S. Gilliland, D. Steiner, and D. Skarlicki (Eds.), Emerging perspectives on managing organizational justice (pp. 203–223). Greenwich, CT: Information Age.

    Google Scholar 

  • Bies, R. J. & Tripp, T. M. (2004). The study of revenge in the workplace: Conceptual, ideological, and empirical issues. In S. Fox & P. Spector (Eds.), Counterproductive workplace behavior: An integration of both actor and recipient perspectives on causes and consequences (pp. 65–82). Washington, DC: American Psychological Association.

    Google Scholar 

  • Bies, R. J., Tripp, T. M., & Kramer, R. M. (1997). At the breaking point: Cognitive and social dynamics of revenge in organizations. In R. A. Giacalone & J. Greenberg (Eds.), Anti social behavior in organizations (pp. 18–36). Thousand Oaks, CA: Sage.

    Google Scholar 

  • Bies, R. J. & Tyler, T. R. (1993). The litigation mentality in organizations: A test of alternative psychological explanations. Organization Science, 4, 352–366.

    Article  Google Scholar 

  • Buss, A. H. (1962). The psychology of aggression. New York: Wiley

    Google Scholar 

  • Cahn, E. (1949). The sense of injustice. New York: New York University Press.

    Google Scholar 

  • Cohen, R. L. (1982). Perceiving justice: An attributional perspective. In J. Greenberg, & R. L. Cohen (Eds.), Equity and justice in social behavior (pp. 119–160). New York: Academic Press.

    Google Scholar 

  • Colby, K. M. (1981). Modeling a paranoid mind. Behavioral and Brain Sciences, 4, 515–560.

    Google Scholar 

  • Crosby, F. (1976). A model of egoistic relative deprivation. Psychological Review, 83, 85–113.

    Article  Google Scholar 

  • Crossley, C. D. (2006). The role of offender malice and greed in behavioral reactions to social undermining. In K. M. Weaver (Ed.), Proceedings of the Sixty-fifth Annual Meeting of the Academy of Management (CD), Atlanta, GA, ISSN 1543-8643.

    Google Scholar 

  • Deutsch, M. (1975). Equity, equality, and need: What determines which value will be used as the basis of distributive justice? Journal of Social Issues, 31, 137–149.

    Article  Google Scholar 

  • Douglas, S. C. & Martinko, M. J. (2001). Exploring the role of individual differences in the prediction of workplace aggression. Journal of Applied Psychology, 86, 547–559.

    Article  PubMed  Google Scholar 

  • Enright, R. D., & The Human Development Study Group. (1991). The moral development of forgiveness. In W. Kurtines & J. Gewritz (Eds.), Handbook of moral behavior and development (Vol. 1, pp. 123–152). Hillsdale, NJ: Erlbaum.

    Google Scholar 

  • Feinberg, J. (1974). Noncomparative justice. The Philosophical Review, 83, 297–338.

    Article  Google Scholar 

  • Felstiner, W. L. F., Abel, R. F., & Sarat, A. (1980–1981). The emergence and transformation of disputes: Naming, blaming, claiming. Law and Society Review, 15, 631–654.

    Google Scholar 

  • Ferguson, T. J., & Rule, B. G. (1983). An attributional perspective on anger and aggression. In R. G. Geen & E. I. Donnerstein (Eds.), Aggression: Theoretical and empirical reviews (pp. 41–74). New York: Academic Press.

    Google Scholar 

  • Frank, J. D. (1987). The drive for power and the nuclear arms race. American Psychologist, 42, 337–344.

    Article  Google Scholar 

  • Garrett, J., & Libby, W. (1973). Role of intentionality in mediating responses to inequity in the dyad. Journal of Personality and Social Psychology, 28, 21–27.

    Google Scholar 

  • Goldman, B. (2003). The application of referent cognitions theory to legal-claiming by terminated workers: The role of organizational justice and anger. Journal of Management, 29, 705–728.

    Google Scholar 

  • Greenberg, J. (1990). Employee theft as a reaction to underpayment inequity: The hidden costs of pay cuts. Journal of Applied Psychology, 75, 561–568.

    Article  Google Scholar 

  • Gregoire, Y. & Tripp, T. M. (2007). Consumer revenge. Working paper.

    Google Scholar 

  • Hastorf, A. & Cantril, H. (1954). They saw a game: A case study. Journal of Abnormal and Social Psychology, 49, 129–134.

    Article  Google Scholar 

  • Herschovis, M. S., Turner, N., Barling, J., Arnold, K. A., Dupre, K. E., et al. (2007). Predicting workplace aggression: A meta-analysis. Journal of Applied Psychology, 92, 228–238.

    Article  Google Scholar 

  • Hogan, R. & Emler, N. P. (1981). Retributive justice. In M. J. Lerner and S. C. Lerner (Eds.), The justice motive in social behavior (pp. 125–143). New York: Plenum.

    Google Scholar 

  • Hornstein, H. A. (1996). Brutal bosses and their prey. New York: Riverhead Books.

    Google Scholar 

  • Jacoby, S. (1983). Wild justice: The evolution of revenge. New York: Harper & Row.

    Google Scholar 

  • Janis, I. L. (1983). Groupthink, (2nd ed.). Boston: Mifflin.

    Google Scholar 

  • Jones, E. E., Kanouse, D. E., Kelley, H. H., Nisbett, R. E., Valines, S., & Weiner, B. (1972). Attribution: Perceiving the causes of behavior. Morristown, NJ: General Learning Press.

    Google Scholar 

  • Jones, E. E. & Nisbett, R. E. (1972). The actor and the observer: Divergent perceptions of the causes of behavior. In E. E. Jones, D. E. Kanouse, H. H. Kelley, R. E. Nisbett, S. Valins, & B. Weiner (Eds.), Attribution: Perceiving the causes of behavior (pp. 79–94). Morristown, NJ: General Learning Press.

    Google Scholar 

  • Kahn, R. L. & Kramer, R. M. (1990). Untying the knot: De-escalatory processes in international conflict. In R. L. Kahn, M. N. Zald (Eds.), Organizations and nation-states: New perspectives on conflict and cooperation. San Francisco: Jossey-Bass.

    Google Scholar 

  • Kelley, H. H. (1972). Attribution in social interaction. In E. E. Jones, D. E. Kanouse, H. H. Kelley, R. E. Nisbett, S. Valins, & B. Weiner (Eds.), Attribution: Perceiving the causes of behavior (pp. 1–26). Morristown, NJ: General Learning Press.

    Google Scholar 

  • Kim, S. H., Smith, R. H., & Brigham, N. L. (1998). Effects of power imbalance and the presence of third parties on reactions to harm: Upward and downward revenge. Personality and Social Psychology Bulletin, 24, 353–361.

    Article  Google Scholar 

  • Kramer, R. M. (1994). The sinister attribution error. Motivation and Emotion, 18, 199–231.

    Article  Google Scholar 

  • Kramer, R. M. (1995). The distorted view from the top: Power, paranoia, and distrust in organizations. In R. Bies, R. Lewicki, and B. Sheppard (Eds.), Research on Negotiations (Vol. 5). Greenwich, CT: JAI Press.

    Google Scholar 

  • Kramer, R. M. (2001). Organizational paranoia: Origins and dynamics. In B. Staw & R. I. Sutton (Eds.), Research in organizational behavior, 23, 1–42.

    Google Scholar 

  • Leventhal, G. S. (1980). What should be done with equity theory? New approaches to the study of fairness in social relationships. In K. Gergen, M. Greenberg, & R. Willis (Eds.), Social exchange: Advances in theory and research (pp. 27–55). New York: Plenum Press.

    Google Scholar 

  • Leventhal, G.S., Weiss, T. & Long, G. Equity, reciprocity, and reallocating rewards in the dyad. Journal of Personality and Social Psychology, 13, 300–305.

    Google Scholar 

  • Lyubomirksy, S. & Nolen-Hoeksema, S. (1993). Self-perpetuating properties of dysphoric rumination. Journal of Personality and Social Psychology, 65, 339–349.

    Article  Google Scholar 

  • Matthews, C. (1988). Hardball: How politics is played – told by one who knows the game. New York: Summit Books.

    Google Scholar 

  • McCullough, M. E., Rachal, K. C., Sandage, S. J., Worthington, E. L., Brown, S. W., & Hight, T. L. (1998). Interpersonal forgiving in close relationships: Theoretical elaboration and measurement. Journal of Personality and Social Psychology, 75, 1586–1603.

    Article  PubMed  Google Scholar 

  • McCullough, M. E., Worthington, E. L., & Rachal, K. C. (1997). Interpersonal forgiving in close relationships. Journal of Personality and Social Psychology, 73, 321–336.

    Article  PubMed  Google Scholar 

  • McLean-Parks, J. M. (1997). The fourth arm of justice: The art and science of revenge. In R. J. Lewicki, R. J. Bies, & B. H. Sheppard (Eds.), Research on negotiation in organizations (Vol. 6, pp. 113–144). Greenwich, CT: JAI Press.

    Google Scholar 

  • Mikula, G. (1986). The experience of injustice: Toward a better understanding of its phenomenology. In H. W. Bierhoff, R. L. Cohen, & J. Greenberg (Eds.), Justice in interpersonal relations (pp. 103–123). New York: Plenum Press.

    Google Scholar 

  • Mikula, G., Petri, B., & Tanzer, N. (1990). What people regard as just and unjust: Types and structures of everyday experiences of injustice. European Journal of Social Psychology, 20, 133–149.

    Article  Google Scholar 

  • Miller, D. T. (2001). Disrespect and the experience of injustice. Annual Review of Psychology, 52, 527–553.

    Article  PubMed  Google Scholar 

  • Miller, D. & Vidmar, N. (1981). The social psychology of punishment reactions. In S. Lerner & M. Lerner (Eds.), The justice motive in social behavior (pp. 145–167). New York: Plenum Press.

    Google Scholar 

  • Mishra, A. K. & Spreitzer, G. M. (1998). Explaining how survivors respond to downsizing: The roles of trust, empowerment, justice, and work redesign. Academy of Management Review, 23, 567–588.

    Google Scholar 

  • Morrill, C. (1992). Vengeance among executives. Virginia Review of Sociology, 1, 51–76.

    Google Scholar 

  • Neuman, J. H. & Baron, R. A. (1997). Aggression in the workplace. In R. A. Giacalone and J. Greenberg (Eds.), Antisocial behavior in organizations (pp. 37–67). Thousand Oaks, CA: Sage Publications.

    Google Scholar 

  • Pfeffer, J. (1992). Managing with power. Cambridge, MA: Harvard Business School.

    Google Scholar 

  • Pomfert, J. (1995, December 18). Atrocities leave thirst for vengeance in Balkans. The Washington Post, A1.

    Google Scholar 

  • Pyszczynski, T. & Greenberg, J. (1987). Self-regulatory perseveration and the depressive self focusing style: A self-awareness theory of reactive depression. Psychological Bulletin, 102, 122–138.

    Article  PubMed  Google Scholar 

  • Robinson, S. L. & Bennett, R. J. (1995). A typology of deviant workplace behaviors: A multidimensional scaling study. Academy of Management Journal, 38, 555–572.

    Article  Google Scholar 

  • Ross, L. & Nisbett, R. E. (1992). The person and the situation. New York: McGraw-Hill.

    Google Scholar 

  • Rusting, C. L. & Nolen-Hoeksema, S. (1998). Regulating responses to anger: Effects of rumination and distraction on angry mood. Journal of Personality and Social Psychology, 74, 790–803.

    Article  PubMed  Google Scholar 

  • Salancik, G. R. & Pfeffer, J. (1978). A social information processing approach to job attitudes and task design. Administrative Science Quarterly, 23, 224–253.

    Article  PubMed  Google Scholar 

  • Sheppard, B. H., Lewicki, R. J., & Minton, J. W. (1992). Organizational justice: The search for fairness in the workplace. New York: Lexington Books.

    Google Scholar 

  • Skarlicki, D. P. & Folger, R. (1997). Retaliation in the workplace: The roles of distributive, procedural, and interactional justice. Journal of Applied Psychology, 82, 434–443.

    Article  Google Scholar 

  • Skarlicki, D. P., Folger, R., & Tesluk, P. (1999). Personality as a moderator in the relationship between fairness and retaliation. Academy of Management Journal, 42, 100–108.

    Article  Google Scholar 

  • Solomon, R. C. (1990). A passion for justice: Emotions and the origins of the social contract. Reading, MA: Addison-Wesley.

    Google Scholar 

  • Thomas, K. W. (1976). Conflict and conflict management. In M. D. Dunnette (Ed.), The handbook of industrial and organizational psychology. Chicago, IL: Rand McNally.

    Google Scholar 

  • Thomas, K. W. & Pondy, L. R. (1977). Toward an “intent” model of conflict management among principal parties. Human Relations, 30, 1089–1102.

    Article  Google Scholar 

  • Tripp, T. M. & Bies, R. J. (1997). What’s good about revenge? In R. J. Lewicki, R. J. Bies, and B. H. Sheppard (Eds.), Research on negotiation in organizations (Vol. 6, pp. 145–160). Greenwich, CT: JAI Press.

    Google Scholar 

  • Tripp, T. M., Bies, R. J., & Aquino, K. (2002). Poetic justice or petty jealousy? The aesthetics of revenge. Organizational Behavior and Human Decision Processes, 89, 966–984.

    Article  Google Scholar 

  • Tripp, T. M., Bies, R. J., & Aquino, K. (2007). A vigilante model of justice: Revenge, reconciliation, forgiveness, and avoidance. Social Justice Research, 19, 10–34.

    Article  Google Scholar 

  • Utne, M. K. & Kidd, R. F. (1980). Equity and attribution. In G. Mikula (Ed.), Justice and social interaction (pp. 63–93). New York: Springer-Verlag.

    Google Scholar 

  • Wason, P. (1960). On the failure to eliminate hypotheses in a conceptual task. Quarterly Journal of Experimental Psychology, 12, 129–140.

    Article  Google Scholar 

  • Weick, K. E. (1995). Sensemaking in organizations. Thousand Oaks, CA: Sage.

    Google Scholar 

  • Wilson, T. D. & Kraft, D. (1993). Why do I love thee? Effects of repeated introspections about a dating relationship on attitudes towards the relationship. Personality and Social Psychology Bulletin, 19, 409–418.

    Article  Google Scholar 

  • Wong, P. T. & Weiner, B. (1981). When people ask “why” questions, and the heuristics of attributional search. Journal of Personality and Social Psychology, 40, 650–663.

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Thomas M. Tripp .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2010 Springer Science+Business Media, LLC

About this chapter

Cite this chapter

Tripp, T.M., Bies, R.J. (2010). “Righteous” Anger and Revenge in the Workplace: The Fantasies, the Feuds, the Forgiveness. In: Potegal, M., Stemmler, G., Spielberger, C. (eds) International Handbook of Anger. Springer, New York, NY. https://doi.org/10.1007/978-0-387-89676-2_24

Download citation

Publish with us

Policies and ethics