Computer systems and networks are an indispensable component of the modern industry. Regardless of the size of the business, be it a small shop operated by a single family or a large international conglomerate, the profitability of any business operation has a critical dependency upon proper functioning of the computer systems supporting that business. Even on the consumer side, households having multiple computers are the norm in most industrialized nations. For many of our daily needs, from browsing the news to printing out an assignment, we depend upon computers and network connectivity. Computers enable us to enjoy the fruits of modern civilization in all walks of life. However, the benefits provided by computers are attainable only when they are operating flawlessly.Systems management is the branch of computer science that deals with the techniques required to ensure that computer systems operate flawlessly. The definition of a flaw in the computer system is any kind of problem which prevents users from attaining the benefits that the computer system can offer. A flawless operation is one in which the user is able to obtain such benefits.
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Chandra Verma, D. (2009). Introduction. In: Principles of Computer Systems and Network Management. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-89009-8_1
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