The Importance and Training of Emotional Intelligence at Work

  • Adrian Furnham
Part of the The Springer Series on Human Exceptionality book series (SSHE)

It is quite clear that the enormous success of the emotional intelligence movement in academia, business, and the lay imagination is that it clearly “struck a cord with most people”. Most people know highly intelligent, well-educated, technically-sophisticated people whose lack of “people skills” means they are surprisingly ineffective both at work and in their private lives. They seemed to be both emotionally illiterate in that they could not “read the signals” nor could they manage their own and others’ emotions. It is frequently observed that failed and derailed managers tend to have poor social skills and are weak at building bonds. They lack EQ.


Social Skill Emotional Intelligence Social Skill Training Emotional Competency High Positive Affect 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.



Parts of this chapter have appeared in previous chapters and papers written by me. I would like to express my consistent thanks and regard for my many times co-author and colleague Dr. K. V. Petrides for his intellectual support and challenge. He both initiated and sustained my interest in Emotional Intelligence.


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Copyright information

© Springer Science+Business Media, LLC 2009

Authors and Affiliations

  1. 1.Department of PsychologyUniversity College London, UCLUK

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