The Importance and Training of Emotional Intelligence at Work

Part of the The Springer Series on Human Exceptionality book series (SSHE)

It is quite clear that the enormous success of the emotional intelligence movement in academia, business, and the lay imagination is that it clearly “struck a cord with most people”. Most people know highly intelligent, well-educated, technically-sophisticated people whose lack of “people skills” means they are surprisingly ineffective both at work and in their private lives. They seemed to be both emotionally illiterate in that they could not “read the signals” nor could they manage their own and others’ emotions. It is frequently observed that failed and derailed managers tend to have poor social skills and are weak at building bonds. They lack EQ.


Social Skill Emotional Intelligence Social Skill Training Emotional Competency High Positive Affect 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.



Parts of this chapter have appeared in previous chapters and papers written by me. I would like to express my consistent thanks and regard for my many times co-author and colleague Dr. K. V. Petrides for his intellectual support and challenge. He both initiated and sustained my interest in Emotional Intelligence.


  1. Argyle, M. (1978). The psychology of interpersonal behaviour. Harmondsworth: Penguin.Google Scholar
  2. Ashkanasy, N., & Daus, C. (2005). Rumours of the death of emotional intelligence in organisational behaviour are vastly exaggerated. Journal of Organisational Behaviour, 26, 441–452.CrossRefGoogle Scholar
  3. Bar-On, R. (1997). Bar-On Emotional Quotient Inventory (EQ-i): Technical manual. Toronto: Multi-health Systems.Google Scholar
  4. Brody, N. (2005). What cognitive intelligence is and what emotional intelligence is not. Psychological Inquiry, 15, 234–238.Google Scholar
  5. Ciarrochi, J., Chan, A. Y. C., & Caputi, P. (2000). A critical evaluation of the emotional intelligence construct. Personality and Individual Differences, 28, 539–561.CrossRefGoogle Scholar
  6. Conte, J. (2005). A review and critique of emotional measures. Journal of Organisational Behaviour, 26, 433–440.CrossRefGoogle Scholar
  7. Curran, J. (1980). Social skills: Methodological issues and future directions. In A. Bellack and M. Hersen (Eds.), Research and practice in social skills training. New York: Plenum Press.Google Scholar
  8. Dulewicz, S. V., & Higgs, M. J. (2001). EI general and general 360 user guide. Windsor, UK: NFER-Nelson.Google Scholar
  9. Ellis, R., & Whittington, D. (1981). A guide to social skills training. London: Crown, Helm.Google Scholar
  10. Furnham, A. (1990). Movement skills and social skills training. In B. Kirkaldy (Ed.), Normalities and abnormalities in human movement. Munich: Karger.Google Scholar
  11. Furnham, A. (2000). Secrets of success from the Heathrow School of Management. Business Strategy Review, 11, 61–67.CrossRefGoogle Scholar
  12. Furnham, A. (2005). Gender and personality difference in self and other ratings of business intelligence. British Journal of Management, 16, 91–103.CrossRefGoogle Scholar
  13. Furnham, A. (2006). Explaining the popularity of emotional intelligence. In K. Murphy (Ed.), A critique of emotional intelligence (pp. 141–159). New York: LEA.Google Scholar
  14. Furnham, A., & Petrides, K. V. (2003). Trait emotional intelligence and happiness. Social Behaviour and Personality, 31, 815–823.CrossRefGoogle Scholar
  15. Furnham, A., & Petrides, K. V. (2004). Parental estimates of five types of intelligence. Australian Journal of Psychology, 56, 10–17.CrossRefGoogle Scholar
  16. Goleman, D. (1995). Emotional Intelligence: Why it can matter more than IQ. New York: Bantam Books.Google Scholar
  17. Goleman, D. (1998). Working with emotional intelligence. New York: Bantam Books.Google Scholar
  18. Greenspan, S. I. (1989). Emotional intelligence. In K. Field, B. J Cohler, & G. Wood (Eds.), Learning and education: Psychoanalytical perspectives (pp. 209–243). Madison, CT: International Universities Press.Google Scholar
  19. Hargie, O., Saunders, C., & Dickson, D. (1981). Social skills in interpersonal communication. London: Groom Helm.Google Scholar
  20. Harvey, M., Novicevic, M., & Kiessling, T. (2002). Development of multiple IQ maps for the use in the selection of impatriate managers: A practical theory. International Journal of Intercultural Relations, 26, 493–524.CrossRefGoogle Scholar
  21. Jordan, P. J., Ashkanasy, N. M., Hartel, C. E. J., & Hooper, G. S. (2002). Workgroup emotional intelligence scale development and relationship to team process effectiveness and goal focus. Human Resource Management Review, 12, 195–214.CrossRefGoogle Scholar
  22. Locke, E. (2005). Why emotional intelligence is an invalid concept. Journal of Organisational Behaviour, 26, 425–431.CrossRefGoogle Scholar
  23. Lopes, P., Salovey, P., & Straus, R. (2003). Emotional intelligence, personality and the perceived quality of social relationships. Personality and Individual Differences, 35, 641–658.CrossRefGoogle Scholar
  24. MacCann, C., Matthews, G., Zeidner, M., & Roberts, R. D. (2004). The assessment of emotional intelligence: On frameworks, fissures and the future. In G. Geher (Ed.), Measuring emotional intelligence: Common ground and controversy (pp. 21–52). Hauppauge, NY: Nova Science.Google Scholar
  25. Matthews, G., Zeidner, M., & Roberts, R. D. (2002). Emotional intelligence: Science and myth. Cambridge, MA: MIT Press.Google Scholar
  26. Mayer, J. D., Salovey, P., & Caruso, D. R. (2002). The Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT): User’s manual. Toronto, Canada: Multi-Health Systems.Google Scholar
  27. Murphy, K. (Ed.). (2006). A critique of emotional intelligence. New York: LEA.Google Scholar
  28. Neisser, U. (1976). General academic and artificial intelligence. In L. Resnick (Ed.), The nature of intelligence. Hillsdale, NJ: Erlbaum.Google Scholar
  29. Perez, J., Petrides, K. V., & Furnham, A. (2005). Measuring trait emotional intelligence. In R. Schulze & R. Roberts (Eds.), Emotional intelligence: An international handbook (pp. 181–201). Gottingen: Hogrefe.Google Scholar
  30. Petrides, K. V., Frederickson, N., & Furnham, A. (2004). The role of trait emotional intelligence in academic performance and deviant behaviour at school. Personality and Individual Differences, 36, 277–293.CrossRefGoogle Scholar
  31. Petrides, K. V., & Furnham, A. (2000a). Gender differences in measured and self-estimated trait emotional intelligence. Sex Roles, 42, 449–461.CrossRefGoogle Scholar
  32. Petrides, K. V., & Furnham, A. (2000b). On the dimensional structure of emotional intelligence. Personality and Individual Differences, 29, 313–320.CrossRefGoogle Scholar
  33. Petrides, K. V., & Furnham, A. (2001). Trait emotional intelligence: Psychometric investigation with reference to established trait taxonomies. European Journal of Personality, 15, 425–448.CrossRefGoogle Scholar
  34. Petrides, K. V., & Furnham, A. (2003). Trait emotional intelligence: Behavioural validation in two studies of emotion recognition and reactivity to mood induction. European Journal of Personality, 17, 39–57.CrossRefGoogle Scholar
  35. Petrides, K. V., & Furnham, A. (2006). The role of trait emotional intelligence in a gender-specific model of organisational variables. Journal of Applied Social Psychology, 36, 552–569. CrossRefGoogle Scholar
  36. Petrides, K. V., Furnham, A., & Frederickson, N. (2004). Emotional intelligence. The Psychologist, 17, 574–577.Google Scholar
  37. Quebbeman, A., & Rozell, E. (2002). Emotional intelligence and dispositional affectivity and moderators of workplace aggression. Human Resource Management Review, 12, 125–143.CrossRefGoogle Scholar
  38. Roberts, R., Zeidner, M. R., & Matthews, G. (2001). Does emotional intelligence meet traditional standards for an intelligence? Some new data and conclusions. Emotion, 1, 243–248.CrossRefGoogle Scholar
  39. Romano, J., & Bellack, A. (1981). Social validation of a component model of assertive behaviour. Journal of Consulting and Clinical Psychology, 48, 478–490.CrossRefGoogle Scholar
  40. Salovey, P., & Mayer, J. D. (1990). Emotional intelligence. Imagination, Cognition and Personality, 9, 185–211.Google Scholar
  41. Schutte, N. S., Malouff, J. M., Hall, L. E., Haggerty, D. J., Cooper, J. T., Golden, C. J., et al. (1998). Development and validation of a measure of emotional intelligence. Personality and Individual Differences, 25, 167–177.CrossRefGoogle Scholar
  42. Sternberg, R. (1985). Beyond IQ: A triarchic theory of human intelligence. New York: Cambridge University Press.Google Scholar
  43. Sternberg, R. (1997). Successful intelligence. New York: Plume.Google Scholar
  44. Trower, P., Bryant, B., & Argyle, M. (1978). Social skills and mental health. London: Methuen.Google Scholar
  45. Weisinger, H. (1998). Emotional intelligence at work: The untapped edge for success. San Fransisco: Jossey-Bass.Google Scholar
  46. Welford, A. (1981). Social skills and social class. Psychological Reports, 48, 847–852.CrossRefGoogle Scholar
  47. Zeidner, M., Matthews, G., & Roberts, R. (2004). Emotional intelligence in the workplace: A critical review. Applied Psychology, 33, 371–399.CrossRefGoogle Scholar

Copyright information

© Springer Science+Business Media, LLC 2009

Authors and Affiliations

  1. 1.Department of PsychologyUniversity College London, UCLUK

Personalised recommendations