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Does E-government Trust in e-Commerce when Investigating Trust? A Review of Trust Literature in E-Commerce and e-government Domains

  • Matti Mäntymäki
Part of the IFIP – The International Federation for Information Processing book series (IFIPAICT, volume 286)

Abstract

Trust has been acknowledged to be an important determinant of e-commerce acceptance. Therefore, understanding the nature and importance of trust is momentous in promoting e-government adoption. This paper reviews the trust discussion in business-to-consumer (B2C) e-commerce and government-to-individuals (G2IS) e-government. The aim of the paper is to identify potential differences as well as common denominators in order to introduce aspects that could potentially mutually benefit the research in the e-government and e-commerce domains. The main findings of the study are: 1. both domains trust largely conceptualize as multidimensional construct. 2. In the e-government field, trust is more often also empirically investigated as more than only one variable. 3. In the e-government literature, two main discourses related to trust were identified; trust in government in general, and trust in e-government, referring to the technology aspects.

Keywords

Customer Loyalty Customer Relationship Initial Trust Public Administration Review Trust Literature 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© International Federation for Information Processing 2008

Authors and Affiliations

  • Matti Mäntymäki
    • 1
  1. 1.Turku School of EconomicsInformation Systems ScienceTurkuFinland

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