The IT Balanced Scorecard as a Framework for Enterprise Governance of IT

  • Wim Van Grembergen
  • Steven De Haes


The balanced scorecard (BSC) is a performance management system that enables businesses to drive strategies based on measurement and follow-up. The BSC is initially developed at enterprise level by Kaplan and Norton. The BSC can however easily be applied to information technology (IT) investments, projects or departments as an IT performance management and alignment instrument. This chapter discusses how the IT BSC can be used as an instrument for Enterprise Governance of IT and also includes a detailed case study.


Information Technology Life Insurance Enterprise Architecture Business Objective Balance Scorecard 
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Further Reading

  1. Benbasat, I., Goldstein, D., and Mead, M., 1987, The Case Research Strategy in Studies of Information Systems, MIS Quarterly, vol. 11, no. 3, pp. 368–386.Google Scholar
  2. Kaplan, R., and Norton, D., 1996, The Balanced Scorecard: Translating Vision into Action. Boston: Harvard Business School Press.Google Scholar
  3. Van Der Zee, J.T.M., and De Jong, B., 1999, Alignment is Not Enough: Integrating Business and Information Technology Management with the Balanced Business Scorecard, Journal of Management Information Systems, Fall, vol. 16, no. 2, pp. 137–156. Google Scholar
  4. Van Grembergen, W., 2000, The Balanced Scorecard and IT Governance, Information Systems Control Journal, vol. 2. Google Scholar
  5. Van Grembergen, W. (Ed.), 2004, Strategies for Information Technology Governance. Hershey, PA: Idea Group Publishing. Google Scholar
  6. Van Grembergen, W., and Van Bruggen, R., 1997, Measuring and Improving Corporate Information Technology Through the Balanced Scorecard Technique, in Proceedings of the European Conference on the Evaluation of Information Technology, Delft, The Netherlands. Google Scholar
  7. Van Grembergen, W., and De Haes, S., 2005a, Measuring and Improving IT Governance through the Balanced Scorecard, Information Systems Control Journal, vol. 2. Google Scholar
  8. Van Grembergen, W., and De Haes, S., 2005b, Measuring and Demonstrating the Value of IT, in IT Governance Domain Practices and Competencies (series of IT Governance Institute).Google Scholar
  9. Van Grembergen, W., Saull, R., and De Haes, S., 2003, Linking the IT Balanced Scorecard to the Business Objectives at a Major Canadian Financial Group, Journal for Information Technology Cases and Applications (JITCA), vol. 5, no. 1. Google Scholar
  10. Yin, 2002, Case Study Research: Design and Methods Third Edition (Applied Social Research Methods), Sage Publications Inc.Google Scholar

Copyright information

© Springer Science+Business Media, LLC 2009

Authors and Affiliations

  • Wim Van Grembergen
    • 1
  • Steven De Haes
    • 2
  1. 1.Sint PauwelsBelgium
  2. 2.MalleBelgium

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