Innovation and Restructuring: The Conceptual Dilemma in the Continuous Process Improvement
The relationship between “continuous improvement,” “reengineering,” and “innovation” has been a heavily debated topic in recent years. However, these concepts (approaches) have interlaced characteristics, but strongly differ in focus. Processes and systems have parts that perform the work of the system and relations among the parts that define how the work should be performed. In the frame of “System Theory,” changes in the relations of the system represent the largest potential for improvement as the relations provide the structure in which the system functions.
This chapter examines the differences between the meanings and applications of the concepts innovation and reengineering by using different researchers’ views. Articles and books written on these concepts are used to collect data to form the theoretical background of the chapter. As a conclusion, some evolutions are made to reveal the differences between the concepts in the frame of case studies.
KeywordsBusiness Process Customer Satisfaction Continuous Improvement Total Quality Management Innovation Concept
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