Definition Metamodel of ITIL

  • Vjeran Strahonja


The implementation of an adequate service management system for information technologies (IT) requires recognition of business needs, current level of maintenance, better insights into available approaches and tools, as well as their comparison, interoperability, integration and further development. The approach we are proposing and elaborating in this chapter lies on the construction of the Definition Metamodel (DMM) of the Information Technology Infrastructure Library (ITIL). The metamodel is derived from the ITIL glossary and other specifications and presented in an object-oriented fashion by using structure diagrams conform to UML notation. ITIL DMM is divided into a set of Component Metamodels (CMM). Some are briefly discussed, as well as their application in the field of evaluation of consistency, correctness and completeness of ITIL definitions and evaluation of ITIL-based tools.


Unify Modelling Language Service Management Object Management Group Product Data Management Meta Object Facility 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer Science+Business Media, LLC 2009

Authors and Affiliations

  • Vjeran Strahonja

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