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Information Systems Development pp 1081–1092Cite as

Definition Metamodel of ITIL

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Abstract

The implementation of an adequate service management system for information technologies (IT) requires recognition of business needs, current level of maintenance, better insights into available approaches and tools, as well as their comparison, interoperability, integration and further development. The approach we are proposing and elaborating in this chapter lies on the construction of the Definition Metamodel (DMM) of the Information Technology Infrastructure Library (ITIL). The metamodel is derived from the ITIL glossary and other specifications and presented in an object-oriented fashion by using structure diagrams conform to UML notation. ITIL DMM is divided into a set of Component Metamodels (CMM). Some are briefly discussed, as well as their application in the field of evaluation of consistency, correctness and completeness of ITIL definitions and evaluation of ITIL-based tools.

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7 References

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Author information

Authors and Affiliations

    Authors
    1. Vjeran Strahonja
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    Editors and Affiliations

    1. Business Information Systems Group J.E. Cairnes School of Business & Economics, National University of Ireland, Galway, University Road, Galway, Ireland

      Chris Barry

    2. Business Information Systems Group J.E. Cairnes School of Business & Economics, National University of Ireland, Galway, University Road, Galway, Ireland

      Michael Lang

    3. Department of Electrical Computer Engineering, Boise State University, 1910 University Dr. MEC 202C, Boise, ID, 83725-2075, USA

      Wita Wojtkowski

    4. Business Information Systems Group J.E. Cairnes School of Business & Economics, National University of Ireland, Galway, University Road, Galway, Ireland

      Kieran Conboy

    5. Department of Electrical & Computer Engineering, Boise State University, 1910 University Dr. MEC 202C, Boise, ID, 83725-2075, USA

      Gregory Wojtkowski

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    © 2009 Springer Science+Business Media, LLC

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    Strahonja, V. (2009). Definition Metamodel of ITIL. In: Barry, C., Lang, M., Wojtkowski, W., Conboy, K., Wojtkowski, G. (eds) Information Systems Development. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-78578-3_39

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    • DOI: https://doi.org/10.1007/978-0-387-78578-3_39

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    • Publisher Name: Springer, Boston, MA

    • Print ISBN: 978-0-387-78577-6

    • Online ISBN: 978-0-387-78578-3

    • eBook Packages: Computer ScienceComputer Science (R0)

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