Advertisement

Definition Metamodel of ITIL

  • Vjeran Strahonja
Chapter

Abstract

The implementation of an adequate service management system for information technologies (IT) requires recognition of business needs, current level of maintenance, better insights into available approaches and tools, as well as their comparison, interoperability, integration and further development. The approach we are proposing and elaborating in this chapter lies on the construction of the Definition Metamodel (DMM) of the Information Technology Infrastructure Library (ITIL). The metamodel is derived from the ITIL glossary and other specifications and presented in an object-oriented fashion by using structure diagrams conform to UML notation. ITIL DMM is divided into a set of Component Metamodels (CMM). Some are briefly discussed, as well as their application in the field of evaluation of consistency, correctness and completeness of ITIL definitions and evaluation of ITIL-based tools.

Keywords

Unify Modelling Language Service Management Object Management Group Product Data Management Meta Object Facility 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

7 References

  1. Betz, C.T. (2003) The convergence of metadata and IT service management. University of Minnesota, http://erp4it.typepad.com/erp4it/uploads/MetadataITSM.pdf
  2. Böhmann, T., Junginger, M. and Krcmar, H. (2003) Modular Service Architectures: A Concept and Method for Engineering IT Services. Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS-36), Big Isl., Hawaii, January 6–9.Google Scholar
  3. Garschhammer, M., Hauck, R., Kempter, B., Radisic, I., Roelle, H. and Schmidt, H. (2001) The MNM Service Model — Refined Views on Generic Service Management. Journal of Communications and Networks, 3(4).Google Scholar
  4. Heiskala, M., Tiihonen, J. and Soininen, T. (2005) A Conceptual Model for Configurable Services. IJCAI 2005 Workshop on Configuration, Edinburgh, Scotland, July 30.Google Scholar
  5. Jäntti, M. and Eerola, A. (2006) A Conceptual Model of IT Service Problem Management. Proceedings of the IEEE Conference on Service Systems and Service Management (ISSSM'06), University of Technology of Troyes, France, pp. 798–803.Google Scholar
  6. OMG (2000) Product Data Management Enablers Specification, version 1.3, OMG — Object Management Group.Google Scholar
  7. OMG (2005) Unified Modelling Language (UML): Superstructure, version 2.0, OMG.Google Scholar
  8. OMG (2006) Meta Object Facility (MOF) — Core Specification, version 2.0, OMG.Google Scholar
  9. OGC (2002) ITIL Service Delivery and ITIL Service Support. OMG, The Stationery Office Books, ISBN 0113300174 and ISBN 0113300158.Google Scholar
  10. OGC (2006) ITIL Glossary of Terms, Definitions and Acronyms, Baseline v01, Office of Government Commerce.Google Scholar

Copyright information

© Springer Science+Business Media, LLC 2009

Authors and Affiliations

  • Vjeran Strahonja

There are no affiliations available

Personalised recommendations