Skip to main content
SpringerLink
Log in
SpringerLink
Log in

Challenges and Opportunities in Attended Home Delivery

  • Chapter
The Vehicle Routing Problem: Latest Advances and New Challenges

Part of the book series: Operations Research/Computer Science Interfaces ((ORCS,volume 43))

Summary

In this chapter, we focus on home delivery, and, more specifically, on attended home delivery, where the consumer must be present for the delivery. To provide a high service level and to avoid delivery failures as much as possible, it is customary in attended home delivery services for the company to offer the customer a choice of narrow delivery time slots. The objective of this chapter is to highlight and illustrate issues arising in attended home delivery related to these time slots and to present and discuss promising approaches for addressing some of them. We will use Peapod, one of the more successful e-grocers, as an illustrative example.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 219.00
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 279.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 379.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. N. Agatz, A.M. Campbell, M. Fleischmann, and M. Savelsbergh. Demand management in e-fulfillment. Working Paper, RSM Erasmus University, The Netherlands (in preparation), 2007.

    Google Scholar 

  2. N. Agatz, A.M. Campbell, M. Fleischmann, and M. Savelsbergh. Time slot schedule design for e-fulfillment. Working Paper, RSM Erasmus University, The Netherlands (in preparation), 2007.

    Google Scholar 

  3. N. Agatz, M. Fleischmann, and J. van Nunen. E-fulfillment and multi-channel distribution - a review. to appear in the European Journal of Operational Research, 2007.

    Google Scholar 

  4. K. Asdemir, V.S. Jacob, and R. Krishnan. Dynamic pricing of home delivery. Working Paper, University of Alberta, Canada (http://www.bus.ualberta.ca/kasdemir/research.htm), 2002.

    Google Scholar 

  5. N. Azi, M. Gendreau, and J.-Y. Potvin. Vehicle routing for the home delivery of perishable products. Technical Report C7PQMR PO2004-21-X, CRT, 2004.

    Google Scholar 

  6. R. Bent and P. Van Hentenryck. Scenario-based planning for partailly dynamic vehicle routing with stochastic customers.Operations Research, 52(6):977–987, 2004.

    Article  Google Scholar 

  7. A. Campbell and M. Savelsbergh. Decision support for consumer direct grocery initiatives.Transportation Science, 39(3):313–327, 2005.

    Article  Google Scholar 

  8. A. Campbell and M. Savelsbergh. Incentive schemes for attended home delivery services.Transportation Science, 40(3):327–341, 2006.

    Article  Google Scholar 

  9. C.F. Daganzo. The distance traveled to visit n points with a maximum of c stops per vehicle: an analytic model and an application.Transportation Science, 18:331–350, 1984.

    Article  Google Scholar 

  10. W. Elmaghraby and P. Keskinocak. Dynamic pricing in the presence of inventory considerations: Research overview, current practices and future directions.Management Science, 49(10):1287–1309, 2003.

    Article  Google Scholar 

  11. M. Farmer and G. Sandoval. Webvan delivers its last word: Bankruptcy.News.com, 2001. Published July 9 on http://news.com.com.

    Google Scholar 

  12. J. Geunes, Z-J. Max Shen, and A. Emir. Planning and approximation for delivery route based services with price-sensitive demands. to appear in the European Journal of Operational Research, 2006.

    Google Scholar 

  13. H. Green. Fresh direct.Business Week, page 104, 2003. Published November 24.

    Google Scholar 

  14. S. Johns. Heuristics to schedule service engineers with time windows.The Journal of the Operational Research Society, 46(3):339–346, 1995.

    Article  Google Scholar 

  15. G. Kontoravdis and J. Bard. A grasp for the vehicle routing problem with time windows.ORSA Journal on Computing, 7:10–23, 1995.

    Google Scholar 

  16. I.I. Lin and H.S. Mahmassani. Can online grocers deliver?: Some logistics considerations.Transportation Research Record, 1817:17–24, 2002.

    Article  Google Scholar 

  17. O.B.G. Madsen, K. Tosti, and J. Vælds. A heuristic method for dispatching repair men.Annals of Operations Research, 61:213–226, 1995.

    Article  Google Scholar 

  18. S. Mulpuru, C. A. Johnson, and B.Tesch. 2005 us ecommerce: The year in review.Forrester Research, 2006. www.forrester.com.

    Google Scholar 

  19. T. Parkinson, 2004. executive officer and cofounder Peapod, private communication.

    Google Scholar 

  20. M. Punakivi and J. Saranen. Identifying the success factors in e-grocery home delivery.International Journal of Retail & Distribution Management, 29(4), 2001.

    Google Scholar 

  21. J. Saranen and J. SmË™ aros. An analytical model for home delivery in the new economy. Working Paper, The ECOMLOG research program in the Department of Industrial Engineering and Management, Helsinki University of Technology, January 2001.

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. RSM Erasmus University Rotterdam, The Netherlands

    Niels Agatz & Moritz Fleischmann

  2. Tippie College of Business Department of Management Sciences, University of Iowa, Iowa City, Iowa 52242-1994

    Ann Melissa Campbell

  3. H. Milton Stewart School of Industrial and Systems Engineering, Georgia Institute of Technology, Atlanta, Georgia

    Martin Savels

Authors
  1. Niels Agatz
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Ann Melissa Campbell
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Moritz Fleischmann
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Martin Savels
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Niels Agatz .

Editor information

Editors and Affiliations

  1. University of Maryland, College Park, MD, USA

    Bruce Golden  & S. Raghavan  & 

  2. American University, Washington, DC, USA

    Edward Wasil

Rights and permissions

Reprints and permissions

Copyright information

© 2008 Springer Science+Business Media, LLC

About this chapter

Cite this chapter

Agatz, N., Campbell, A.M., Fleischmann, M., Savels, M. (2008). Challenges and Opportunities in Attended Home Delivery. In: Golden, B., Raghavan, S., Wasil, E. (eds) The Vehicle Routing Problem: Latest Advances and New Challenges. Operations Research/Computer Science Interfaces, vol 43. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-77778-8_17

Download citation

Publish with us

Policies and ethics

Search

Navigation