Social and Domain Knowledge Management through the Integration of Storytelling and Case Based Reasoning

  • Stefania Bandini
  • Federica Petraglia
  • Fabio Sartori

The complexity reached by organizations over the last years has deeply changed the role of Knowledge Management. Today, it is not possible to take care of knowledge involved in decision making processes without taking care of social context where it is produced. In this paper a conceptual and computational framework to acquire and represent both social and know-how knowledge is presented based on an integration of case—based techniques and storytelling methodology. The result is the possibility to exploit a unique knowledge structure, named Complex Knowledge Structure (CKS) to model knowledge about a decisional process to solve a problem (i.e. the story) from both the problem solving and communication among people involved viewpoints.


Knowledge Management Legitimate Peripheral Participation Pleasant Taste Case Base Reasoning Approach Past Complex 
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© Springer Science+Business Media, LLC 2009

Authors and Affiliations

  1. 1.Research Center on Complex Systems and Artificial Intelligence Department of Computer Science, Systems and Communication (DISCo)University of MilanMilanItaly

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