Review of After-Sales Service Concepts

  • Asbjørn Rolstadaas
  • Hans-Henrik Hvolby
  • Peter Falster
Part of the IFIP – The International Federation for Information Processing book series (IFIPAICT, volume 257)

For many manufacturing companies, after-sales service is an increasingly important part of the business and is more complex than manufacturing products. Unlike products it is not possible to produce services in advance and inventory these for future consumption. Instead an unpredictable event such as a machine failure triggers a need for manufacturing of parts for replacement and allocation of resources for the service. Various aspects of after-services are discussed with regards to business model, methodology, performance metrics, service portfolio and production planning and control.


Supply Chain Business Model Service Orient Architecture Spare Part Product Service System 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© International Federation for Information Processing 2008

Authors and Affiliations

  • Asbjørn Rolstadaas
    • 1
  • Hans-Henrik Hvolby
    • 2
  • Peter Falster
  1. 1.Department of Production and Quality EngineeringUniversity of Science and TechnologyNorway
  2. 2.Department of ProductionAalborg UniversityDenmark

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