Today, companies are evolving towards business process oriented organization. This approach relies on integration and collaboration between interdependent activities that must be redesign and managed to increase the performance of the global system. After some consideration about integration, collaboration and business process re-design, this paper will present a case study that concerns the reorganization of the European commercial assistantship, the logistics and transport office as well as the production planning of a world-leading chemical company, for better customer satisfaction.
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© 2008 International Federation for Information Processing
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Neubert, G., Crestan, A.W., Bouras, A. (2008). From Order to Delivery: An Integrated Process Approach for Customer Satisfaction. In: Koch, T. (eds) Lean Business Systems and Beyond. IFIP – The International Federation for Information Processing, vol 257. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-77249-3_35
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DOI: https://doi.org/10.1007/978-0-387-77249-3_35
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