Service Science—A Japanese Perspective: Pitfalls and Opportunities
Service Science, Management and Engineering (SSME) has become a hot issue in Science and Engineering Communities in Japan; however, there are discrepancies on what is and how to do SSME. Typical example can be found that those who claim practitioners in SSME in Japan are not in Science and Engineering community but in Management of Enterprises and of Technology. I will point out some pitfalls in SSME in Japan, and explore how to avoid them and also try to depict a few unique opportunities in SSME in Japan. The pitfalls discussed are: lack of clear goals of SSME, lack of leading figures of SSME, lack of focused customer of SSME, lack of agreed government role in SSME, and the obscure relationship between innovation and SSME. Traditional Japanese superb service and ecosystem are listed in unique opportunities.
KeywordsJapanese Government Grand Challenge Traditional Service Focus Customer Valuable Innovation
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