Service Science—A Japanese Perspective: Pitfalls and Opportunities

  • Toshiaki Kurokawa
Part of the Service Science: Research and Innovations in the Service Economy book series (SSRI)

Service Science, Management and Engineering (SSME) has become a hot issue in Science and Engineering Communities in Japan; however, there are discrepancies on what is and how to do SSME. Typical example can be found that those who claim practitioners in SSME in Japan are not in Science and Engineering community but in Management of Enterprises and of Technology. I will point out some pitfalls in SSME in Japan, and explore how to avoid them and also try to depict a few unique opportunities in SSME in Japan. The pitfalls discussed are: lack of clear goals of SSME, lack of leading figures of SSME, lack of focused customer of SSME, lack of agreed government role in SSME, and the obscure relationship between innovation and SSME. Traditional Japanese superb service and ecosystem are listed in unique opportunities.


Japanese Government Grand Challenge Traditional Service Focus Customer Valuable Innovation 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. [1]
    Hidaka, K. Trends in Service Science in Japan and Abroad. Science & Technology Trends - Quarterly Review, NISTEP (MEX), No.19, April 2006, 35-47Google Scholar
  2. [2]
    Mizuta, H. (ed.) Special issues on Emergence of Service Science: Service Science, Management and Engineering (SSME). IPSJ Magazine, Inf. Proc. Soc. of Japan, May 2006.Google Scholar
  3. [3]
    Kurokawa, T. From Computer Science to Service Science?. Kagaku (Science), Iwanami Shoten, August 2006.Google Scholar
  4. [4]
    Editor’s Column, IPSJ Magazine, IPS of Japan, May 2006.Google Scholar
  5. [5]
    Spohrer, J., Maglio, P. P., Kreulen, J. T. and Srnivasan, S. Becoming a Service Scientist. IPSJ Magazine, Inf. Proc. Soc. of Japan, May 2006.Google Scholar
  6. [6]
    Yasutomi, A. Live in Complexity: soft controls. Iwanami-Shoten, June 2006.Google Scholar

Copyright information

© Springer Science+Business Media, LLC 2008

Authors and Affiliations

  • Toshiaki Kurokawa
    • 1
    • 2
    • 3
  1. 1.CSK Holdings Corporation Science and Technology Foresight CenterNational Institute for Science and Technology Policy (NISTEP)Minato-ku TokyoJapan
  2. 2.Ministry of Education, Culture, Sports, Science and Technology (MEX)Minato-ku TokyoJapan
  3. 3.Information-Technology Promotion Agency, Japan (IPA)Minato-ku TokyoJapan

Personalised recommendations