We first comment on how services are viewed in Japan. We then discuss roles of universities in advancing research and education of SSME as well as in promoting the innovation in services. We present, as examples from the University of Tsukuba, a new line of research on customer-centric business innovation and a university-originated venture company for health care service. We also describe education programs on SSME in two Japanese universities. Finally, we make some recommendations on the SSME class in graduate and professional programs.
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References
http://www.mext.go.jp/a_menu/kagaku/kihon/06032816/001/001.pdf (in Japanese).
Tadahiko Abe, “What is Service Science?” Economic Review, Vol.10, No.2, pp.10-26, April 2006, Fujitsu Research Institute (in Japanese).
http://www.twr.jp/ (in Japanese).
http://www.jaist.ac.jp/ks/mot/panfu.htm (in Japanese).
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© 2008 Springer Science+Business Media, LLC
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Takagi, H. (2008). Research and Education of SSME in Japanese Universities. In: Hefley, B., Murphy, W. (eds) Service Science, Management and Engineering Education for the 21st Century. Service Science: Research and Innovations in the Service Economy. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-76578-5_51
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DOI: https://doi.org/10.1007/978-0-387-76578-5_51
Publisher Name: Springer, Boston, MA
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