We first comment on how services are viewed in Japan. We then discuss roles of universities in advancing research and education of SSME as well as in promoting the innovation in services. We present, as examples from the University of Tsukuba, a new line of research on customer-centric business innovation and a university-originated venture company for health care service. We also describe education programs on SSME in two Japanese universities. Finally, we make some recommendations on the SSME class in graduate and professional programs.


Business Process Customer Relationship Management Service Innovation Business Process Management Service Science 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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    Tadahiko Abe, “What is Service Science?” Economic Review, Vol.10, No.2, pp.10-26, April 2006, Fujitsu Research Institute (in Japanese).Google Scholar
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Copyright information

© Springer Science+Business Media, LLC 2008

Authors and Affiliations

  • Hideaki Takagi
    • 1
  1. 1.Graduate School of Systems and Information EngineeringUniversity of TsukubaTsukuba-shiJapan

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