Research and Education of SSME in Japanese Universities
We first comment on how services are viewed in Japan. We then discuss roles of universities in advancing research and education of SSME as well as in promoting the innovation in services. We present, as examples from the University of Tsukuba, a new line of research on customer-centric business innovation and a university-originated venture company for health care service. We also describe education programs on SSME in two Japanese universities. Finally, we make some recommendations on the SSME class in graduate and professional programs.
KeywordsBusiness Process Customer Relationship Management Service Innovation Business Process Management Service Science
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