Bringing Service Design to Service Sciences, Management and Engineering

  • Stefan Holmlid
  • Shelley Evenson
Part of the Service Science: Research and Innovations in the Service Economy book series (SSRI)

Service design is defined as applying design methods and principles to the design of services. Service design is complimentary to conventional service development approaches and as such should become a contributor to Services Sciences, Management and Engineering (SSME). Two examples of the unique contribution of methods that Service Design offers are described.


Service Development Interaction Design Service Innovation Service Experience Service Concept 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer Science+Business Media, LLC 2008

Authors and Affiliations

  • Stefan Holmlid
    • 1
  • Shelley Evenson
    • 2
  1. 1.Human-Centered SystemsIDA Linköpings universitetLinköpingSweden
  2. 2.Carnegie Mellon UniversityPittsburghPennsylvania

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