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A Research & Educational Framework for ICT/S Service Management

  • Guido Dedene
  • Monique Snoeck
  • Rik Maes
Part of the Service Science: Research and Innovations in the Service Economy book series (SSRI)

This paper explains how an extended Information Management framework can significantly help to enable ICT/S Services Management. Moreover it is shown how this framework is the basis for a new ICT/S Services Management course in the Information Management curriculum of K.U.Leuven.

Keywords

Information Management Service Management Management Framework Portfolio Model Process Discovery Model 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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References

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Copyright information

© Springer Science+Business Media, LLC 2008

Authors and Affiliations

  • Guido Dedene
    • 1
    • 2
  • Monique Snoeck
    • 2
  • Rik Maes
    • 1
  1. 1.PrimaVera Research InstituteUniversiteit Van AmsterdamThe Netherlands
  2. 2.Decision Sciences & Information Management Group (DSIM)Katholieke Universiteit LeuvenBelgium

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