A Research & Educational Framework for ICT/S Service Management

Dedene, Guido; Snoeck, Monique; Maes, Rik

doi:10.1007/978-0-387-76578-5_32

A Research & Educational Framework for ICT/S Service Management

Guido Dedene^3,4,
Monique Snoeck⁴ &
Rik Maes³

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Part of the book series: Service Science: Research and Innovations in the Service Economy ((SSRI))

This paper explains how an extended Information Management framework can significantly help to enable ICT/S Services Management. Moreover it is shown how this framework is the basis for a new ICT/S Services Management course in the Information Management curriculum of K.U.Leuven.

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References

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Author information

Authors and Affiliations

PrimaVera Research Institute, Universiteit Van Amsterdam, The Netherlands
Guido Dedene (Faculty of Economics and Business Studies, Faculty of Economics and Applied Economics) & Rik Maes (Faculty of Economics and Business Studies)
Decision Sciences & Information Management Group (DSIM), Katholieke Universiteit Leuven, Belgium
Guido Dedene (Faculty of Economics and Business Studies, Faculty of Economics and Applied Economics) & Monique Snoeck (Faculty of Economics and Applied Economics)

Authors

Guido Dedene
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Monique Snoeck
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Rik Maes
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Editor information

Editors and Affiliations

IT Services Qualification Center (ITSqc), Carnegie Mellon University, 5000 Forbes Ave, Pittsburgh, PA 15213, USA
Bill Hefley & Bill Hefley &
IBM c/o, 1954 Rocky Cove Lane, Denton, NC 27239, USA
Wendy Murphy & Wendy Murphy &

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Dedene, G., Snoeck, M., Maes, R. (2008). A Research & Educational Framework for ICT/S Service Management. In: Hefley, B., Murphy, W. (eds) Service Science, Management and Engineering Education for the 21st Century. Service Science: Research and Innovations in the Service Economy. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-76578-5_32

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DOI: https://doi.org/10.1007/978-0-387-76578-5_32
Publisher Name: Springer, Boston, MA
Print ISBN: 978-0-387-76577-8
Online ISBN: 978-0-387-76578-5
eBook Packages: Business and EconomicsBusiness and Management (R0)

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