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Engineering of Digital Services— A new Degree that integrates Business Process and information Engineering

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Book cover Service Science, Management and Engineering Education for the 21st Century

Major trends are orienting IT competences from traditional computer engineering toward engineering of IT enabled services. First, the growing share of services in IT expenditure that account over 50% in whatever country. Second, the growing volumes of service oriented business in most industries. Third, Service Oriented Architecture, that will enable to re-conceive service chains. To respond these emerging needs University of Pavia has launched from the next year a new syllabus for the fourth and fifth year of IT Engineering. Our graduate will be a designer of IT enabled services who knows how to analyze and design business service chains and to identify, customize and integrate appropriate IT modules. The specific service-orientation will be given by two classes on business process analysis and other two classes on enterprise systems design, while, last not least, two project works will provide students with hands-on experience.

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Motta, G. (2008). Engineering of Digital Services— A new Degree that integrates Business Process and information Engineering. In: Hefley, B., Murphy, W. (eds) Service Science, Management and Engineering Education for the 21st Century. Service Science: Research and Innovations in the Service Economy. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-76578-5_30

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