Major trends are orienting IT competences from traditional computer engineering toward engineering of IT enabled services. First, the growing share of services in IT expenditure that account over 50% in whatever country. Second, the growing volumes of service oriented business in most industries. Third, Service Oriented Architecture, that will enable to re-conceive service chains. To respond these emerging needs University of Pavia has launched from the next year a new syllabus for the fourth and fifth year of IT Engineering. Our graduate will be a designer of IT enabled services who knows how to analyze and design business service chains and to identify, customize and integrate appropriate IT modules. The specific service-orientation will be given by two classes on business process analysis and other two classes on enterprise systems design, while, last not least, two project works will provide students with hands-on experience.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Almaden http://www.almaden.ibm.com/
SCOR www.supply-chain.org
Telemanagement Forum www.tmforum.org
Eriksson H-E., Penker M., Business Modelling with UML: Business Patterns at Work, Addison Wesley, 1999.
Eriksson, E., Penker M., Lyons, B., and Fado D., UML 2 toolkit. Indianapolis, Ind.: Wiley Pub., 2004.
Hammer M., “The Superefficient company”, Harvard Business Review, September/October 2001, pp. 82-91.
Longo, A., Motta, G. “Designing Processes for Sustainable Performances: A Model and a Method”, 3 rd International Conference on Business Process Management, Nancy France, Nancy, France, 5 September 2005.
Malone T.W., Crowston K., Herman G.A., Organizing Business Knowledge (the MIT Process Handbook), MIT Press, Boston 2003.
Scheer A. W., ARIS - Business Process Modelling, Berlin: Springer, 2000.
Scott-Morton M (ed.) The Corporation of the 1990s: Information Technology and Organizational Transformation, New York: Oxford University Press, 1991.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2008 Springer Science+Business Media, LLC
About this chapter
Cite this chapter
Motta, G. (2008). Engineering of Digital Services— A new Degree that integrates Business Process and information Engineering. In: Hefley, B., Murphy, W. (eds) Service Science, Management and Engineering Education for the 21st Century. Service Science: Research and Innovations in the Service Economy. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-76578-5_30
Download citation
DOI: https://doi.org/10.1007/978-0-387-76578-5_30
Publisher Name: Springer, Boston, MA
Print ISBN: 978-0-387-76577-8
Online ISBN: 978-0-387-76578-5
eBook Packages: Business and EconomicsBusiness and Management (R0)