Getting Students Excited About Services: Providing a Context for Applying Their newly Acquired Knowledge

  • Majid Iqbal
Part of the Service Science: Research and Innovations in the Service Economy book series (SSRI)

Students make investments every semester when they spend their tuition credits, time, and limited opportunities on elective courses. Naturally, they expect reasonable returns in terms of the knowledge and skills they can gainfully employ immediately or in the near future. Their investments in general-purpose competencies such as information technology, software engineering, design, and management science are further augmented when provided with specific contexts for creativity and problem-solving. A graduate program at Carnegie Mellon University has been introducing students to a body of knowledge in service management by providing them with a layer of concepts, principles, and methods. Guest lectures from business executives and managers complement the instruction with practical insight, thereby removing any remaining causal ambiguity and also revealing new challenges and opportunities to be addressed.


Service Level Agreement Service Organization Service Recovery Harvard Business School Organizational Capability 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer Science+Business Media, LLC 2008

Authors and Affiliations

  • Majid Iqbal
    • 1
  1. 1.IT Services Qualification CenterCarnegie Mellon UniversityPittsburghUSA

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