Rochester institute of Technology—Service Management
This paper addresses several issues related to Service Management education. Those issues are; the current state of service management education at our institution, the current state of service in organizations, a brief listing of our courseware themes, a brief rundown about current faculty research, project and grants and some examples of student research projects. Lastly, we have identified how collaboration around SSME would be beneficial.
KeywordsService Management Call Center Service Leadership Rochester Institute Student Research Project
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