Bringing Service Sciences into the Curriculum

  • Roberta S. Russell
  • Christopher W. Zobel
Part of the Service Science: Research and Innovations in the Service Economy book series (SSRI)

This paper traces the development of Virginia Tech's Decision Support Systems and Operations Management majors, including plans to incorporate Service Sciences into a capstone seminar course and elective offering. Collaborative teaching between electrical engineering, computer science and business information technology as part of a Masters of Information Technology degree provides a basis for cross-functional cooperation in a service sciences initiative. The feasibility of creating a Center for Service Sciences, Quality and Innovation (SSQI) at the university is also discussed.

Keywords

Decision Support System Service Operation Virginia Tech Service Orientation Service Science 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer Science+Business Media, LLC 2008

Authors and Affiliations

  • Roberta S. Russell
  • Christopher W. Zobel

There are no affiliations available

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