Electronic Mail in Pediatric Practice

  • Robert S. Gerstle
Part of the Health Informatics book series (HI)


E-mail is an important component of the revolution in the delivery of health care.1 “Just as the telephone transformed American society and the practice of medicine, electronic communication is having a similar impact and will become an integral part of pediatrics.”2 E-mail use has benefits to the patient and the physician. It can reduce unnecessary office visits, increase practice efficiency, make office visits more productive; improve access to care, improve physician—patient communication and improve chronic disease management.3,4

Of non-face-to-face patient—physician communications (telephone/fax, electronic mail, short message service (SMS or texting), videoconference), e-mail is the most ubiquitous. However, barriers to its adoption in practice are: (a) lack of physician reimbursement for adopting such technology for patient-centered work (that can be time-consuming), (b) uncovered liabilities incurred during such transactions, and (c) fear of breaches of security and privacy.


Short Message Service Electronic Communication Electronic Mail Current Procedural Terminology Pediatric Practice 
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Copyright information

© Springer Science+Business Media, LLC 2009

Authors and Affiliations

  • Robert S. Gerstle
    • 1
    • 2
  1. 1.Assistant Professor of PediatricsTufts University School of MedicineBoston
  2. 2.Division of Academic General PediatricsBaystate Medical CenterSpringfield

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