Evaluating the E-government Based on BSC

  • Jianjun Cheng
  • Sencheng Cheng
  • Meiju Yang
Part of the IFIP International Federation for Information Processing book series (IFIPAICT, volume 252)


The rapid development of information and communication technologies has given rise to the emerging of the e -government. Various approaches have been adopted to evaluate the e-government. This paper suggests the Balanced Scoreboard approach and attempts to devise a systematic evaluation framework.


Balance Scorecard Customer Retention Customer Dimension Income Indicator Performance Evaluation Standard 
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    United Nations/American Society for Public Administration (UN/ASPA). 2002.Benchmarking E-Government: A Global Perspective. New York: UN/ASPA.Google Scholar
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    Organization for Economic Co-operation and Development (OECD).. 2003. The E-Government Imperative: Main Findings. Paris: OECD.Google Scholar
  3. 3.
    United Nations (UN). (2004). UN Global E-Government Survey 2003. New York: United Nations Online Network in Public Administration and Finance(UN/PAN).Google Scholar
  4. 4.
    Robert S. Kaplan; David P. Norton: The balanced scorecard-translating strategy into action, Harvard Business School Press, Boston, 1996.Google Scholar

Copyright information

© IFIP International Federation for Information Processing 2007

Authors and Affiliations

  • Jianjun Cheng
    • 1
  • Sencheng Cheng
    • 1
  • Meiju Yang
    • 2
  1. 1.Management schoolWuhan University of TechnologyWuhanP.R. China
  2. 2.College of Politics and Public ManagementJiujiang UniversityJiujiangP.R. China

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