Evaluating the E-government Based on BSC
The rapid development of information and communication technologies has given rise to the emerging of the e -government. Various approaches have been adopted to evaluate the e-government. This paper suggests the Balanced Scoreboard approach and attempts to devise a systematic evaluation framework.
KeywordsBalance Scorecard Customer Retention Customer Dimension Income Indicator Performance Evaluation Standard
- 1.United Nations/American Society for Public Administration (UN/ASPA). 2002.Benchmarking E-Government: A Global Perspective. New York: UN/ASPA.Google Scholar
- 2.Organization for Economic Co-operation and Development (OECD).. 2003. The E-Government Imperative: Main Findings. Paris: OECD.Google Scholar
- 3.United Nations (UN). (2004). UN Global E-Government Survey 2003. New York: United Nations Online Network in Public Administration and Finance(UN/PAN).Google Scholar
- 4.Robert S. Kaplan; David P. Norton: The balanced scorecard-translating strategy into action, Harvard Business School Press, Boston, 1996.Google Scholar