QoE: Quality of Experience: A Conceptual Essay

  • Regis Cabral
Part of the IFIP International Federation for Information Processing book series (IFIPAICT, volume 252)


The ICT industry and services are on the verge of substituting quality of service and utility functions with quality of experience, QoE. While intuitive, QoE, has eluded the research community. QoE takes into account what the user is experiencing with new products and services. Once this information is collected, it becomes an input in the development of the new product or new service. But how does one measure directly quality of experience? In this conceptual paper, I discuss from an ICT perspective, the utility function and quality of service, QoS. I also present how active interested the industry is in QoE. I concluded with some key points that may serve as a guideline in the process of constructing the QoE function.


Utility Function Marginal Utility Mean Opinion Score Asynchronous Transfer Mode Intelligent Video 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


  1. 1.
    M. Blaug, The Methodology of Economics or How Economists Explain (Cambridge Univ. Press, Cambridge, 2nd ed, 1992).CrossRefGoogle Scholar
  2. 2.
    T. Eggertsson, Economic Behavior and Institutions (Cambridge University Press, Cambridge, 1999).Google Scholar
  3. 3.
    F. Fisher, The Identification Problem in Econometrics (McGraw-Hill, New York, 1966).Google Scholar
  4. 4.
    U. Mäki, Fact and Fiction in Economics: Models, Realism and Social Construction (Cambridge University Press, Cambridge, 2002).CrossRefGoogle Scholar
  5. 5.
    S.S. Stevens, Measurements, Psychophysics and Utility, edited by C. W. Churchman and R. Philburn, Measurement: Definitions and Theories (New York: John Wiley, New York, 1959), pp. 18–63.Google Scholar
  6. 6.
    ITU (February 2003); Scholar
  7. 7.
    J. Moody, review of Harrison White’s Markets from Networks: Socioeconomic, Models of Production Social Forces, 81(2), 663–664 (2002).CrossRefGoogle Scholar
  8. 8.
    NOKIA, (October 2004), Quality of Experience (QoE) of Mobile Services: Can It Be Measured and Improved?,39024759,60104519p-9000457q,00.htm
  9. 9.
  10. 10.
    J. Sun, Football on Mobile Phones. Algorithms, Architectures and quality of Experience in Streaming Video (PhD Dissertation, Department of Applied Physics and Electronics, Umeå University, 2006).Google Scholar
  11. 11.
    C. Kim, J. Ko, I. Ahn, M. Usman, J.H. Kwon, J. Park, Y. H. Joo, and Y. J. Oh, Intelligent Video Display to Raise Quality of Experience on Mobile Devices, Applications of Digital Image Processing XXIX. Proceedings of the SPIE 6312, pp. 63120N (2006).CrossRefGoogle Scholar
  12. 12.
    A.-V. Anttiroiko, Editorial: Global Competition of High-Tech Centres, International Journal of Technology Management 28 (3/4/576), pp. 289–323 (2004).CrossRefGoogle Scholar
  13. 13.
    R. Cabral, The Cabral-Dahab Science Park Management Paradigm: An Introduction, International Journal of Technology Management, 16, pp. 721–725 (1998).Google Scholar
  14. 14.
    R. Cabral, The Cabral-Dahab Science Park Management Paradigm applied to the case of Kista, Sweden, International Journal of Technology Management 28(3–6), pp. 419–443 (2004).CrossRefGoogle Scholar
  15. 15.
    LCC (February 13, 2007) LCC Solution Measures ‘Quality of Experience’;
  16. 16.
    Daily News (2007), Nominum Enhances Products For Wireless Quality Of Experience, Daily News;
  17. 17.
    EMA (March 22, 2006), Adopting the ultimate service metric: A checklist for an effective Quality of Experience solution, Enterprise Management Associates (EMA),
  18. 18.
    MEF, London (May 2007); Ericsson, (February 2007) Ericsson User Service Performance, February 2007, White paper 284 23-3106 UEN Rev A;

Copyright information

© IFIP International Federation for Information Processing 2007

Authors and Affiliations

  • Regis Cabral
    • 1
  1. 1.Digital Media Laboratory, Applied Physics and ElectronicsUmeå UniversityUmeå universitetSweden

Personalised recommendations