The Integrated Order-Fulfillment Process Using ERP
The integrated order-fulfillment process provides an outstanding archetype of the evolutionary approach to cross-enterprise operations management. We describe this process in detail in the following sections. However, in order to position it in relation to the ERP paradigm, we first provide an overview of the whole process, and its cross-functional nature, through the use of a focused reference model (Table 10.1). The model itemizes the various processes involved in the integrated order-fulfillment process and portrays the progression from the basic MRP processes (*) through the enterprise-wide involvement of several functionalities at the ERP (***) and ERP II (****) levels. It highlights the nature of the cooperation and coordination required - as well as the multi-functional knowledge required of the order-fulfillment team.