ERP pp 169-179 | Cite as

The Integrated Order-Fulfillment Process Using ERP

  • Avraham Shtub
  • Reuven Karni


The integrated order-fulfillment process provides an outstanding archetype of the evolutionary approach to cross-enterprise operations management. We describe this process in detail in the following sections. However, in order to position it in relation to the ERP paradigm, we first provide an overview of the whole process, and its cross-functional nature, through the use of a focused reference model (Table 10.1). The model itemizes the various processes involved in the integrated order-fulfillment process and portrays the progression from the basic MRP processes (*) through the enterprise-wide involvement of several functionalities at the ERP (***) and ERP II (****) levels. It highlights the nature of the cooperation and coordination required - as well as the multi-functional knowledge required of the order-fulfillment team.


Manufacturing Enterprise Late Delivery Short Lead Time Related Goal Functional Organizational Structure 
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Copyright information

© Springer Science+Business Media, LLC 2010

Authors and Affiliations

  1. 1.Faculty of Industrial Engineering & ManagementTechnion - Israel Institute of TechnologyHaifaIsrael
  2. 2.Department of Industrial Engineering & ManagementShenkar College of Engineering & DesignRamat GanIsrael

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