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Improving Service Operation Performance by a Cross-Industry Reference Model

  • Peter Osadsky
  • Amit Garg
  • Bogdan Nitu
  • Oliver Schneider
  • Stefan Schleyer
Part of the IFIP — The International Federation for Information Processing book series (IFIPAICT, volume 246)

Abstract

The importance of business related services has been growing consequently during the past years. Industrial Services constitute the greatest share of business related service with 30% of their intermediate output. But those kinds of services are facing tremendous challenges in terms of synchronizing their process with the manufacturing processes of their customers. The EU funded project InCoCo-S aims to tackle these challenges by the development of an innovative reference model for the collaboration between Service Providers and Manufacturers. Currently, the development of the structure of the reference model is finished and its validation has already begun. In this scope, SKF, as one of the consortium partners, is currently implementing the results in their new service division — Windmill Condition Monitoring. This paper provides detailed information about conducted surveys within the InCoCo-S project, the Reference Model and its practical application.

Keywords

Supply Chain Service Provider Business Process Reference Model Service Process 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Literature

  1. [1]
    European Commission: The competitiveness of Business Related Services and their contribution to the performance of European enterprises. Final version released on 4th of DecemberGoogle Scholar

Copyright information

© International Federation for Information Processing 2007

Authors and Affiliations

  • Peter Osadsky
    • 1
  • Amit Garg
    • 1
  • Bogdan Nitu
    • 1
  • Oliver Schneider
    • 2
  • Stefan Schleyer
    • 3
  1. 1.Forschungsinstitut für RationalisierungAachenGermany
  2. 2.Center for Enterprise Sciences (BWI)ETH ZurichZurichSwitzerland
  3. 3.SKF GmbHSchweinfurt

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