Introducing a Collaborative Business Model for European ERP Value Chains of SMEs

  • Ioannis Ignatiadis
  • Jonathan Briggs
  • Adomas Svirskas
  • Kostas Bougiouklis
  • Adamantios Koumpis
Part of the IFIP — The International Federation for Information Processing book series (IFIPAICT, volume 243)


Similarly to the high-end market segment, a large number of ERP installations in the small and medium market segments also fails or results in time and cost overruns. To overcome those difficulties, a partnership-based e-business model amongst value chain actors is proposed. This model is supported by a platform, which engages and involves local actors in flexible multinational e-collaborations (forming European clusters in the ERP industry), in order to expand and broaden their activities. The envisaged outcome is to improve response times, low cost operations, flexibility towards clients, and provision of high-quality services tailored at end customers, facilitating the whole value chain to act as a single business entity (Virtual Organization).


Supply Chain Business Model Service Level Agreement Collaborative Network Entire Supply Chain 


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Copyright information

© IFIP International Federation for Information Processing 2007

Authors and Affiliations

  • Ioannis Ignatiadis
    • 1
  • Jonathan Briggs
    • 1
  • Adomas Svirskas
    • 2
  • Kostas Bougiouklis
    • 3
  • Adamantios Koumpis
    • 4
  1. 1.Centre for Applied Research in Information SystemsKingston UniversityUK
  2. 2.Department of Computer ScienceVilnius UniversityLithuania
  3. 3.Q-Plan North GreeceThessalonikiGreece
  4. 4.AltecThessalonikiGreece

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