Collaboration within the Tool-and-Die Manufacturing Industry through Open-Source Modular ERP/CRM Systems

  • Ali Imtiaz
  • Jannicke Baalsrud Hauge
  • Si Chen
Part of the IFIP — The International Federation for Information Processing book series (IFIPAICT, volume 243)


There is a definite trend for European SMEs to form “collaborative networks” based on core competencies to have a competitive advantage in the dynamic global market. This leads to the need of utilising electronic communication for which arrangements for a basic level of technological competence and IT infrastructure have to be established. Currently, the IT infrastructure of many SMEs is based on inappropriate tools, which cannot supports standardised communication within the network. The Tool-East initiative described in this paper is attempting to reduce the technological infrastructure hurdle by providing an open-source ERP/CRM platform to SME participants in the Tool-and-Die making industry. This will be done in the hope that SMEs in this sector will standardise their business process annotation so that they will be able to exchange business documents with each other electronically.


Business Process Customer Relationship Management Collaborative Network Business Process Model Industrial Cluster 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© IFIP International Federation for Information Processing 2007

Authors and Affiliations

  • Ali Imtiaz
    • 1
  • Jannicke Baalsrud Hauge
    • 2
  • Si Chen
    • 3
  1. 1.Research Institute for Operations Management (FIR)Aachen University of TechnologyGermany
  2. 2.Bremen Institute of Industrial Engineering and Applied Work ScienceGermany
  3. 3.Open Source StrategiesINCUSA

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